Client Experience Specialist

JOB DUCK IS HIRING A CLIENT EXPERIENCE SPECIALISTFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role Overview Join Job Duck as a Client Experience Specialist and become the trusted first point of contact for a compassionate Family Law practice. In this role, you will guide prospective clients through their first steps with care and professionalism, ensuring every call and message is handled promptly and thoughtfully. You will shape the client journey by answering calls, gathering screening information, qualifying leads, and scheduling consultations, enabling attorneys to focus on advocacy while you deliver a smooth intake experience. This position is ideal for a detail‑oriented communicator who thrives in a service‑driven environment, stays calm under pressure, and enjoys helping people through sensitive moments. If you value accuracy, empathy, and teamwork, you will flourish here and grow alongside a supportive firm that treats you like family.Schedule:Monday to Friday from 8:00 AM to 5:00 PM MST (USA)Your Responsibilities Will Include but Are Not Limited To:Following intake scripts to gather client information for screening and document all details accurately in Clio GrowUpholding confidentiality, privacy standards, and firm policies in all communications and recordsScreening and qualifying leads according to firm criteria and escalate appropriately to attorneys or team membersIn the future supporting light podcast related tasks such as sharing episode links with clients on LinkedIn and basic outreachScheduling consultations and managing calendar holds while confirming preparation details for the legal teamMaintaining up to date client records, notes, and statuses to ensure visibility and continuity across the teamAnswering incoming calls as the primary first point of contact and deliver a reassuring, professional client experienceCollaborating with attorneys and staff to refine intake questions, scripts, and qualification criteriaReaching out to contact form inquiries via email and tracking follow ups through CRM workflowsCoordinating with Uma VoIP and internal tools to ensure clear call routing and reliable connectivityMonitoring call volume and response times, proactively flagging urgent matters or trends that impact the client journeyWhat We’re Looking For:At least one to two years of experience in similar rolesExcellent verbal and written communicationStrong client service orientation with empathy and discretionDetail‑oriented data entry and documentation in CRM systemsTime management and prioritization in a fast paced environmentComfortable handling sustained call volume with professionalismProficiency with VOIP systems and cloud-based toolsAbility to follow structured intake workflows and qualify leadsCollaborative mindset with proactive problem solvingIntegrity and respect for confidentiality and sensitive informationInterest in Family Law and helping people navigate difficult situationsReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You? Monthly compensation starting from 1150 USD to 1220 USDPaid time off and holiday pay.Referral and annual bonuses.100% Remote, Full-Time, Long-Term Career Opportunity.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.Ready to dive in? Apply now and make sure to follow all the instructions!DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.