Client Operations Coordinator

Health Focus Manufacturers is a proudly Australian, family-owned business that has been a leader in the cosmetic and personal care manufacturing industry since 2011. We produce high-quality skincare, haircare, body care, and tanning products for global and innovative emerging brands. Guided by our core values - Quality, Efficiency, and Respect - we consistently deliver exceptional results for our brand partners, every time. Our Offer:We are currently seeking a highly organised and proactive Client Operations Coordinator to join our team. This key client-facing role involves managing client orders and coordinating with external suppliers to ensure the smooth flow of materials and information across the supply chain.Key Responsibilities:Act as the primary point of contact for client orders, ensuring timely and accurate communication.Build strong, personable relationships with clients and internal stakeholders, demonstrating excellent interpersonal skills and a proactive, can-do attitude.Provide clients with regular updates on production timelines, managing expectations and resolving supply chain bottlenecks before they escalate.Work closely with the supply chain team to order raw materials, liaising with suppliers to ensure alignment with lead times and production schedules.Track and follow up on the delivery of client-supplied packaging and components, ensuring timely arrival for scheduled production.Work closely with the supply chain team to order raw materials, communicating directly with suppliers to ensure alignment with production schedules and lead times.Assist in forecasting demand to align procurement and production schedules.Essential Requirements:Minimum 2 years' experience in a customer service or supply chain role - ideally within an FMCG or contract manufacturing environment.Personable and confident communicator, with the ability to build strong relationships across clients, suppliers, and internal teams.Excellent verbal and written communication skills, with a professional, friendly, and solutions-oriented approach.Highly organised with strong time management skills, capable of juggling multiple priorities and deadlines in a fast-paced environment.Solid experience using the Microsoft Office suite (especially Excel, Outlook, and Word) and working with ERP systems for order and inventory management.Strong attention to detail and accuracy in managing orders, materials, and client information.A proactive mindset with a hands-on, can-do attitude - always looking for ways to improve communication and workflow.Reliable, self-motivated, and adaptable, with a strong sense of ownership and accountability.Benefits of Working at HFM:Weekly treats – free morning tea every Friday, plus a team lunch at the end of each month, with daily snacks to keep you fuelled.Celebrations that matter – we recognise birthdays and special occasions with genuine enthusiasm.Career growth – opportunities to progress within a company that truly values and supports its people.Community contribution – paid Volunteer Emergency Service Leave to support those who serve. Apply now for an exciting opportunity to join a leading cosmetics and personal care manufacturer. We look forward to hearing from you!