Client Relation Manager - Finpro

Client Relationship Manager, Finpro for Thailand will be responsible for driving the growth and development of financial professional services within the region. This role requires a strategic thinker with a deep understanding of the financial services landscape, strong leadership skills, and the ability to build and maintain relationships with key stakeholders. This role will oversee the delivery of high-quality services to clients, ensuring alignment with the company's strategic objectives and compliance with regulatory requirements.We will count on you to:Provide leadership that reflects a strong client and colleague focus and a commitment to delivering best-in-class services that benefit our clientsEnsure that the FINPRO policies meet the strategic objectives of the Global FINPRO business aligning to Thailand businessTo manage and support a team of highly skilled senior leaders, professionals and managers;To set the vision, strategy and plans for the practice in the region;To identify, develop, and coach key talent and ensure succession planning;Overall responsibility for client relationship management and client retention;Full accountability for achieving client service revenue budget, including client retention and new and expanded business targets;Design and deliver a comprehensive, end-to-end client service proposition;To manage and maintain disciplined pricing of services;Networking with Regional Offices, Marsh’s correspondent network and the Marsh Specialty Global FINPRO Practice to drive revenue and business opportunities across ASIA.To develop and execute with the team managers and direct reports to deliver Growth Business Plans which should include but not be limited to:Enhanced collaboration across the teams and regionFocus on turning around under-performing countries or businesses, by increased collaboration, mutual target setting and clear accountability;Maintain an active sales funnel (using Marshforce)To develop and grow local and international market relationships;To drive increased use of data and analytics in client conversations, and to enhance our data governance;Full responsibility for the delivery of financial commentary and variance reports and other financial information required within deadlines;Full responsibility for providing the necessary new business support and cross sell;To monitor credit control disciplineFull responsibility for driving operational efficiencies within the team, including the implementation of improved internal processes and systems; manage NOC’s and minimize E&O’s in line with Marsh’s global standards;Identify and mitigate key inherent risks to Marsh’s objectives and regulatory risks, at the regional, country and business unit level;Oversee quality assurance framework, ensuring a robust First Line of Defence and adherence to Client First Principles.Claims supervision. Proactive approach to engage the right teams to fast-track claims payment and escalate in a timely fashion to ensure favorable outcome for clients.What you need to have:5 years (minimum) broking, client service and/or insurance industry experience in at least one Specialty line in Financial and Professional Liability (FINPRO) Practice.Strong existing client and (re)insurer relationships;Thorough technical knowledge of at least one Specialty line, but a general understanding of all short-term insurance products is necessary;Experience in the design and placement of large and complex insurance programmes;A demonstrated ability to drive new and expanded business;A demonstrated ability to manage a team of highly skilled and senior professionals;A demonstrated ability to delivery to strict deadlines;Product development and project management capability;Must be a collaborative candidate; andMust thrive working under pressure.What makes you stand out:Strategic Leadership:Develop and implement the strategic vision for financial professional services in Thailand.Identify market opportunities and drive initiatives to enhance service offerings and client engagement.Client Relationship Management:Build and maintain strong relationships with key clients and stakeholders.Act as the primary point of contact for major clients, ensuring their needs are met and expectations exceeded.Team Development:Lead, mentor, and develop a high-performing team of financial professionals.Foster a culture of collaboration, innovation, and continuous improvement within the team.Service Delivery:Oversee the delivery of financial professional services, ensuring high standards of quality and compliance.Monitor project progress and performance, making adjustments as necessary to meet client objectives.Market Analysis:Conduct market research and analysis to stay informed about industry trends, competitor activities, and regulatory changes.Utilize insights to inform strategic decisions and service development.Financial Management:Manage the budget and financial performance of the financial professional services division.Ensure profitability and sustainability of service offerings.Collaboration: -Work closely with other departments and regional teams to ensure integrated service delivery and alignment with overall business goals.Participate in cross-functional initiatives to enhance the company's market position.What We Offer:Competitive salary and performance-based bonuses.Opportunities for professional development and career advancement.A dynamic and inclusive work environment.Comprehensive benefits package.Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.R_322785