Client relation officer

Client Relations OfficerAbout CoinMENACoinMENA is a crypto-assets trading platform licensed and regulated by the Central Bank of Bahrain (CBB) and Dubai'sVirtual Asset Regulatory Authority (VARA). On CoinMENA, investors can buy, sell, send, receive, and store digital assetssafely and securely, as well as deposit and withdraw in their local currency. Through competitive fees, high liquidity, andan educational approach, CoinMENA aims to be the simplest and most trusted digital assets platform in the region.Role OverviewAs a Client Relations Officer, you will serve as a key liaison between our organization and our clients, ensuring exceptionalservice delivery and maintaining positive relationships. Your role is vital in fostering client satisfaction, addressinginquiries, and resolving issues promptly and effectively.Duties And ResponsibilitiesAddress inquiries and requests from potential and existing clients, effectively communicating their needs to therelevant teams.Manage new client inquiries via email and WhatsApp in a timely manner.Follow established procedures to escalate unresolved issues to internal teams.Cultivate trust and build lasting relationships with clients.Introduce new products to both existing and new customers.Collect user feedback on products and services, providing valuable insights to our business and technologyteams.Actively promote products and services to the public, contributing to ongoing market success.Conduct product testing to gauge client interest before launch.Provide support to various teams as assigned.Qualifications And RequirementsStrong written communication and client relations skills.Detail-oriented with a quick and continuous learning ability.High flexibility, willing to work as needed.Knowledge of digital assets/blockchain technology is advantageous.Demonstrated business ethics, a strong work ethic, and a drive to learn.Passion for new technologies and startup environments.SkillsClient Focus: Ability to understand client needs and deliver personalized solutions to enhance satisfaction andloyalty.Relationship Management: Skill in building and maintaining positive relationships with clients and stakeholders.Problem-Solving: Capacity to identify issues, analyze root causes, and implement effective solutions to addressclient concerns.Adaptability: Ability to adapt to changing client requirements and business priorities while maintaining aclient-centric approach.Team Collaboration: Capability to collaborate with internal teams to ensure seamless delivery of services andresolution of client issues.Attention to Detail: Commitment to accuracy and precision in managing client accounts and documentation.Resilience: Ability to remain calm and composed under pressure and effectively handle challenging clientinteractions.Continuous Improvement: Willingness to seek feedback, learn from experiences, and implement improvementsto enhance the client experience.Results Orientation: Focus on achieving measurable outcomes and driving continuous improvement in clientrelations processes and outcomes.What We OfferA competitive salary package, and performance-based bonuses with employee stock options.A globally distributed team, with a diverse team and inclusive culture.The opportunity to impact the financial aspect of millions of people in the region.Collaborative and feedback-driven culture.Opportunities for professional growth and development.The chance to be part of an innovative company at the cutting edge of the crypto industry.