Client Relation Staff

Company Description PT Victory International (Cabang Jakarta Kuningan) is a regulated financial services company operating as an official broker. The company specializes in online trading services for forex, stock indices, commodities, and CFDs. PT Victory International is dedicated to ensuring customer fund security and transaction safety through strict adherence to Indonesian regulations. VIFX also offers resources such as market information access and guidance to support traders and investors in achieving success. Role Description This is a full-time, on-site role for a Client Relation Staff located in Jakarta, Indonesia. The Client Relation Staff will be responsible for maintaining and enhancing relationships with clients, ensuring a high level of customer satisfaction, and handling customer support inquiries. The role includes addressing client concerns efficiently, providing relevant information, and acting as a liaison between clients and the organization to uphold excellent client experiences. Qualifications Strong interpersonal skills and the ability to build positive relationships with clientsProficiency in client relations and ensuring customer satisfactionExperience in customer support and resolving client issues effectivelyExceptional communication skills, both verbal and writtenProactive problem-solving abilities and attention to detailAbility to work collaboratively in a team-oriented environmentPrior experience in a similar role within the financial services industry is advantageousBachelor's degree in Business Administration, Marketing, or a related field is preferred