Client Relations Assistant – Call Centre (2 positions)

KenyaClient Relations Assistant – Call Centre (2 positions)OrganizationMission for Essential Drugs and SuppliesPosted 27 Oct 2025 Closing date 5 Nov 2025Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organisation’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.The position will report to the Client Relations Supervisor. It will be responsible for addressing customer queries, following up on quotations, recording complaints, and enhancing satisfaction through effective communication and liaison between clients and MEDS.Key ResponsibilitiesReceive and route calls to the appropriate desks and officers as needed to ensure efficient communication.Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfiedCollaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.Job RequirementsDiploma in Customer Service or Sales and Marketing, or related fieldMinimum one year of experience in a pharmaceutical supply chain Call CentreTechnical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and suppliesBehavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self drivenIf you fit the profile of this position, please submit your application providing the following MANDATORY requirement:Detailed CV stating your current position and salary, expected salary, telephone number and email addressCopy of National Identity CardHow to applyClick the link: https://jobs.faidihr.com/Apply and SubmitNote: This position is open to local hires only. Late applications will not be considered, and only short-listed applicants will be contacted.Job detailsCountryKenyaSourceMission for Essential Drugs and SuppliesTypeJobCareer categoryProgram/Project ManagementYears of experience0-2 yearsThemeHealthShare Share this on Facebook Share this on X Post this on LinkedIn