Client Relations Executive

As the face of SNAP14 to our clients, the Client Relations Executive plays a pivotal role in creating and nurturing relationships, ensuring satisfaction, and driving growth within client accounts. This position is designed for someone who thrives on people interaction, understands the rhythm of production, and represents SNAP14’s signature dependability and elegance in every exchange.The Client Relations Executive is responsible for creating, nurturing and maintaining strong relationships with potential, new and existing clients, ensuring high satisfaction levels, and strategically managing client communication, referrals, and engagement initiatives. While this role does not involve creating a client relations strategy, it requires a strategic mindset to ensure that all client interactions and brand messaging efforts align with SNAP14’s luxury and exclusive positioning. The Client Relations Executive ensures that every client experience is seamless, positive, and aligned with SNAP14’s values of communication, initiative, dependability, teamwork and results-orientation. This role bridges creative, marketing, and production teams, ensuring that client expectations are not only met but exceeded and that relationships evolve into long-term partnerships.Key Responsibilities:Client Relations & Experience Management- Act as the primary point of contact for all client-related matters, ensuring seamless communication and high satisfaction. - Maintain 80% direct client engagement quarterly through personalized check-ins, informal follow-ups, and strategic touchpoints.- Maintain a deep understanding of each client’s brand, preferences, and ongoing needs to anticipate support and offer tailored solutions.- Develop and oversee client onboarding experiences, including welcome letters, gifting strategies, and VIP treatment.- Own the whole client journey experience from potential deal to post project followup. This will include receiving briefs, conducting client meetings, facilitating payments and completing client agreements.- Prepare and negotiate project estimates and proposals as the clients advocate.- Manage client satisfaction surveys, referrals, and engagement reports, ensuring continuous improvement. - Plan and execute client retention initiatives, including wrap-up dinners, project gifting, and ongoing relationship-building activities. - Ensure client feedback is collected, analyzed, and used to optimize services while maintaining a luxury brand image.- Maintain clear and up-to-date records of all client communications, feedback, and project details within SNAP14’s CRM system.Client Communication & Quality Assurance - Act as the final internal checkpoint for project deliverables — ensuring alignment with brand tone, creative direction, and client expectations before submission.- Monitor and maintain internal quality control standards across all departments for matters that impact the client relationships.- Review deliverables (stills, motion, edits, etc.) for quality, accuracy, and attention to detail.- Ensure that all client-facing communication aligns with SNAP14’s high-end branding and service excellence. - Oversee smooth communication protocols, ensuring quick response times, availability, and clear messaging. - Push internal teams (production, finance, and GM) to stay within budget and ensure projects meet client expectations. - Ensure that clients are protected from internal challenges, controlling the environment to maintain a positive experience. - Work closely with the production team to guarantee a plan B is always in place for project logistics, transportation, and accommodations.Client Referrals & Relationship Expansion- Strengthen existing client relationships by identifying new opportunities for collaboration, repeat business, and referrals.- Develop a structured approach for client referrals, ensuring consistent referrals per year.- Proactively search for and engage with potential ideal clients.- Schedule follow-up meetings at project completion to foster long-term engagement and client expansion opportunities. - Proactively identify upselling and cross-selling opportunities, ensuring clients are aware of SNAP14’s full range of services. - Maintain and update the client tracking system, ensuring accurate records of engagement and relationship history. Brand Marketing & PR Support - Work with the marketing team to enable brand communication efforts, ensuring that all client touchpoints, marketing materials, and PR activities reflect the brand’s positioning.- Work with the marketing team to ensure that brand messaging remains consistent, compelling, and results-driven. - Assist the marketing team on the public relations efforts, including influencer partnerships, media placements, and brand storytelling initiatives.- Represent SNAP14 at industry networking events, client meetings, and partnership engagements.- Support leadership in identifying high-value PR, media, and award opportunities to elevate SNAP14’s industry presence.Collaboration with Internal Teams - Provide strategic input to the marketing team on brand messaging and storytelling approaches.- Guide the marketing team to ensure client communication strategies are aligned with our clients.- Work with marketing to ensure all client communication, marketing campaigns, and brand initiatives drive long-term client loyalty and engagement.Our Company Values: Dependability: Delivering consistent and reliable results in every task. Teamwork: Collaborating effectively to achieve shared goals. Communication: Ensuring clarity and transparency in all interactions. Initiative: Proactively identifying opportunities for improvement. Results Orientation: Striving for impactful and measurable outcomes. Why Join SNAP14? At SNAP14, we create compelling, high-end visual content for the fashion, beauty, luxury, and lifestyle industries. As the Client Relations Executive, you will play a pivotal role in nurturing client relationships and ensuring the company’s premium positioning in the market. If you are passionate about client experience, relationship management, and high-end marketing, this role is for you.RequirementsSkills & Competencies: - Strong client relationship management skills, with experience in luxury, fashion, or high-end industries. - Ability to think strategically while focusing on executional excellence in client communication and brand positioning. - Excellent communication, interpersonal, and negotiation skills, ensuring positive long-term client relationships. - Understanding of PR, influencer marketing, and industry networking, ensuring maximum brand visibility. - Proven experience in client engagement, referral generation, and retention initiatives. - Exceptional attention to detail, ensuring all client interactions reflect SNAP14’s commitment to excellence. - High level of discretion and professionalism, particularly when handling VIP and high-profile clients. Requirements: - 3–5 years of experience in client servicing, production coordination, or account management preferably within a high-end industry.- Strong background in client experience, client gifting strategies, VIP relationship management, and high-touch service models.- Eye for detail with a high standard for quality and consistency.- Highly organized with strong follow-up and problem-solving skills.- Fluent in English (written and verbal); proficiency in Arabic and other languages are a plus.- Proficient in CRM and workflow management tools (Zoho preferred).- Proven ability to manage client satisfaction tracking, quality assurance protocols, and retention strategies.BenefitsMobile phone lineADSL packageUnlimited Personal Time Off after 3 monthsAbility to request remote working days after 3 monthsAnnual employee profit shareHealth insuranceSocial InsuranceAbility to apply for the Professional Growth Program after 1 year