Client Relations Representative – Legal

JOB DUCK IS HIRING A CLIENT RELATIONS REPRESENTATIVE – LEGAL For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role Overview If you’re someone who finds purpose in helping others feel heard and supported, this role offers a meaningful way to make a difference. As a Client Relations Representative, you’ll be the first point of contact for clients navigating sensitive legal matters, ensuring they feel informed and cared for throughout the process. Your work will directly impact how efficiently and compassionately cases are handled. A calm, empathetic personality and a knack for clear communication will thrive here.Schedule:Monday to Friday from 8:00 AM to 5:00 PM PST (USA)Your Responsibilities Will Include but Are Not Limited To:Handling mass tort casesCompleting fact sheets with accuracy and attention to detailCollecting and organizing client informationDrafting complaint templatesReaching out to clients and answering their questionsMaintaining client contact and follow-upFiling complaintsMaking outbound calls to clientsWhat We’re Looking For:At least two years of experience in legal support or client services preferredCustomer service experienceLegal background highly preferredAbility to work independently and collaborativelyStrong written and verbal communication skillsComfortable making outbound calls and managing follow-upsStrong communication and interpersonal skillsAbility to manage sensitive information with discretionComfortable handling multiple tasks and deadlinesEmpathetic and patientDetail-oriented and organizedWarm and professional demeanorReliable and proactiveCommitted to client care and ethical standardsReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You? Monthly compensation starting from 1220 USD to 1320 USDPaid time off and holiday pay.Referral and annual bonuses.100% Remote, Full-Time, Long-Term Career Opportunity.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.Ready to dive in? Apply now and make sure to follow all the instructions!DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.