Client Service Analyst

Job Description SummaryJob DescriptionDepartment InformationThe Continental Europe Client Group is responsible for delivering exceptional client service and operational support to Aegon AM’s EMEA clients. The team ensures that client needs are met efficiently and accurately, supporting relationship managers and sales teams in maintaining strong client relationships and ensuring compliance with regulatory requirements.Job PurposeThe Client Service Analyst contributes to meeting and exceeding the operational and administrative needs of AAM’s EMEA clients. Working closely with senior client service managers, the role ensures a consistently high standard of client service, supporting client retention and satisfaction.Key ResponsibilitiesClient Servicing:Monitor the departmental email box and carry out follow-up actions.Ensure all client requirements, enquiries, and requests are handled professionally, accurately, and within agreed timelines.Contribute to ensuring that the client perspective is always considered in decision making.Support Relationship ManagementAssist with client requests regarding operational questions and month-end processes.Provide cash call documents to Dutch Mortgage Fund clients (if applicable) and inform them of investment transactions.Build and maintain strong working relationships with internal departments.Utilize and update Salesforce to maintain accurate client information.Support activities related to Customer Due Diligence (CDD), Know Your Client (KYC), client communication, and management information delivery.Process OwnershipDevelop and maintain procedures to ensure client regulatory and contractual deliverables are met.Identify weaknesses in service delivery and implement pragmatic solutions to improve standards.Support project work as required.Risk & ControlEnsure appropriate skills and knowledge through training and knowledge sharing.Support internal audits, implement findings, and participate in Risk Control Self Assessments (RCSA).Ensure compliance with regulatory and legislative requirements, identifying and managing risks appropriately.Additional ResponsibilitiesPerform other duties as assigned by the manager, within the scope of the role.Problem-SolvingBalancing multiple client requests and operational priorities while maintaining accuracy and timeliness.Identifying and resolving process inefficiencies to enhance client service.Ensuring compliance in a dynamic regulatory environment.Experience RequirementsBachelor’s degree in Finance, Business, Investment, or Economics.0–3 years of relevant work experience.Good knowledge of investment markets and financial concepts.Knowledge, Skills And AbilitiesExcellent numeracy and analytical skills.Strong verbal and written communication skills in Dutch and English.Customer-oriented and data-driven mindset.Team player with a proactive attitude and sense of humor.Preferred Skills, Education And ExperienceFamiliarity with Salesforce and client servicing systems.Understanding of regulatory requirements related to client servicing.Aegon Asset ManagementAegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wealth managers, family offices and foundations.We organize our firm around four investment platforms: fixed income, real assets, equities and multi-asset & solutions, which includes a fiduciary and multi-manager business. Each investment platform has dedicated teams with deep asset-class expertise, organized globally and committed to maximizing client benefit from their specialist areas.We are an international business: Our 1,160 employees work from 13 locations across Europe, the Americas and Asia. We share a common belief in fundamental, research-driven active management, underpinned by effective risk management and a commitment to responsible investment.What will you be getting?Compensation level depend upon an applicant’s qualifications and will be determined by hiring supervisors/managers and HR;Plenty of scope and budget for your personal and professional development;A good pension scheme.Interested? Apply!Are you interested in joining our Team? We look forward to receiving your resume and motivation letter. Then make sure you apply immediately! Do you have some more questions? Send an email to Talent Acquisition via people@aegon.com.Diversity & InclusionAt Aegon Asset Management, we are committed to fostering a diverse workforce and an inclusive culture. We are more than a global Asset Management firm – we are a people business, and we recognize that delivering excellent client outcomes comes from harnessing diverse perspectives. We value diversity in the full range of human uniqueness without limitation including race, gender, ability, language, culture, beliefs, age, origin, background, perspectives and experiences.Equal Opportunity EmployerAegon Asset Management aims to be an employer of choice in the financial services industry. As a global company, we offer excellent terms of employment, a very diverse and inspiring work environment, and development opportunities.