Client Services Administrative Executive

MAIN PURPOSETo support Customer Service Administration for Thailand marketKey ResponsibilitiesRegister and manage repairs in the systemPrepare cost estimates and invoicesOrder spare parts/consumables, follow-up on deliveries/delays and manage returnsLiaise with Boutiques and Logistics for repairs to be sent to third parties and/or overseasFollow-up on repair status with all relevant stakeholders (Boutiques, third parties, overseas...)Maintain and communicate end-of-repair dateMonitor service qualityParticipate to stock-takeProvide support to Boutiques on processes, policies, systems...Train newcomers on CS flows and operationsVisit regularly BoutiquesEscalate immediately all issues to management when situation may affect health and safety, process/system compliance, performance, Client satisfactionParticipate to projects and initiatives to improve/achieve performance objectivesPerform any other ad-hoc admin dutiesKEY INDICATORSLeadtime Performance (Maisons’ objective)Leadtime Service Level (Client communication)Quality Performance (multiple returns, repair warranty, client cases)Client satisfaction (Net Promoter Score and Client Barometer)RequirementsHands-on PC skills, SAP knowledge is a plusFluent in Thai, Good command of English (Written & Spoken)Good interpersonal & communication skillsCreative candidate with positive and willing to learn attitudeMulti-tasking abilityWorking well with others or alone in a fast-paced working environmentGood team player