Client Services Executive

Job Title: Client Services ExecutiveLocation: Stamford BridgeHours: Permanent – 35 hours per week (Any 5 of 7)Join the Pride of LondonStep into the heart of one of football’s most iconic clubs. At Chelsea FC, we don’t just play to win -we strive to be the best in everything we do. From our historic triumphs on the pitch to our ground-breaking work in the community, we’re driven by passion, excellence, and a commitment to our fans.As a Client Services Executive, you’ll be part of a dynamic team that delivers world-class service to our valued Seasonal Members. You’ll help shape unforgettable matchday experiences, build lasting relationships, and play a key role in driving loyalty and revenue.Closing date: 26th DecemberWe encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.Your Role: Make Every Match MatterAs a Client Services Executive, you’ll be the go-to contact for a dedicated group of seasonal clients, ensuring they feel valued, informed, and excited to return season after season.What You’ll Be Doing:Build strong relationships with Seasonal Members through proactive account management.Collaborate with travel partners to support premium matchday packages.Keep clients informed with timely updates on fixtures, ticketing, and club news.Deliver exceptional service on matchdays - be the face of Chelsea FC.Maintain accurate client records and communications using Dynamics.Support sales initiatives and seasonal renewals.Represent Chelsea FC at external events and exhibitions.What You Bring:We’re looking for someone who’s confident, organised, and thrives in a fast-paced, client-facing environment.Essential Skills & Experience:Proven success in account management and customer service.Experience in a sales-driven environment.Strong communication skills - both written and verbal.Familiarity with ticketing platforms and CRM systems.Passion for football and understanding of the sport’s landscape.You’ll Stand Out If You’re:Calm under pressure and highly organised.A natural people person who enjoys building rapport.Motivated by delivering top-tier service and exceeding expectations.In return: (Benefits)25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.Pension Contribution (5%)Life Assurance (4 x base salary)Private healthcare through VitalityC2W (Cycle to Work scheme)Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the matchFree staff lunches at Stamford Bridge (Mon-Fri)Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)Employee Assistance Program, Mental Health first aiders and a strong well-being communityOur commitment to Equality, Diversity and Inclusion:At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.Ready to be part of the team that helps Chelsea win on and off the pitch?Apply now and bring your passion to Stamford Bridge.