Client Success Associate

Company DescriptionAs a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.Powerful multi-asset digital platforms and personalised banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.Job DescriptionThe Client Success Associate is responsible for:Guiding new and prospective clients through the onboarding process, ensuring efficient account opening, funding, and activation.Providing exceptional customer service by addressing client questions, building rapport, and educating them about bank services.Collaborating with the onboarding team and other departments to ensure a coordinated and effective process.Adhering to regulatory requirements (MiFID, AML) and maintaining high operational standards.Contributing to team targets for onboarding, funding, and activation while maintaining client satisfaction.Sharing client feedback and insights to support ongoing service improvements.QualificationsYou have:Excellent communication skills with fluency in English and German; additional European languages are a plusBachelor's degree or equivalent practical experienceExperience in client servicing or onboarding, preferably in retail banking or investingKnowledge of investments (equities, funds) and banking productsFamiliarity with banking operations, digital trading platforms, and relevant regulations (e.g., MiFID)Strong customer service skills with a confident and professional demeanourCommercial mindsetExceptional attention to detail and problem-solving skillsAdditional InformationA chance to work in a high-performing team in a collaborative environment.A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and moreA great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffeeOpportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and moreSQ1