Client Support Specialist - Work From Home

We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience. Responsibilities:Client Assistance:Guide ClinicMind clients in maximizing the system's utility. Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale. Problem-Solving:Troubleshoot issues encountered by users. Understand the objectives behind users’ actions and identify any obstacles they may face. Inquiries and Training:Address basic medical billing questions after completing mandatory on-the-job training. Collaboration:Work closely with our software support and account management teams to resolve client issues effectively. Determine when an issue needs to be escalated to other departments for resolution. Communication:Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system. Escalation and Risk Management:Identify practices at risk of attrition and escalate to the appropriate resource. Recognize tone, keywords, and signs of frustration to address client concerns proactively. Administrative Duties:Ensure accurate documentation of all client interactions. Follow up on client interactions as per established procedures. Additional Responsibilities:Perform other duties as assigned by management, adhering to the dynamic needs of the department. QualificationsProven experience in customer support or a similar role. Excellent problem-solving and analytical skills. Strong verbal and written communication abilities. Ability to work effectively in a team and independently. Familiarity with medical billing processes is a plus. Proficiency in using various communication platforms including live chat and social media. Commitment to providing high-quality support to enhance client satisfaction. Position RequirementsMust have stable internet connection minimum of 5 MBPS Must have a mobile data plan as a backup Must be in a quiet environment Must be comfortable working the US business hours Must own a PC with at least 8 GB of memory Must have a camera to use for meeting conferences (google meet, zoom)