Client Support Specialist

Location: StellenboschA leading payment aggregator and provider of secure payment solutions islooking for a Client Support Specialist to fulfil various administrative and supportduties within a fast-paced environment. As a key entry point for networks and billers,the role will provide support across various business development and salesfunctions. This role requires quick turn around times and willingness to assist withvarious tasks impacting client relationships.The ideal incumbent has excellent attention to detail, and a proactive approach toresolve client problems. In addition, the candidate can multitask well under pressure.Responsibilities will include:Onboard billers, ensuring all workflow and systemrequirements are met.Complete documentation, perform compliance and KYC checks, andupload supporting information.Identify the correct onboarding process for billers and direct accordingly.Manage portals and inboxes, ensuring compliance with applicationspecifications.Escalate relevant issues to the Customer Relationship Manager whenrequired.Update and maintain biller details on the Onboarding and Integrationsworkflow system.Perform compliance checks for billers requesting profile changes.Forward relevant documentation to the Accounts Department for sign-off.Assist in preparing Tender files according to our standards.Monitor and escalate potential fraud risks in line with internal procedures.Minimum requirements:Matric required; a relevant tertiary qualification will be beneficial;3 - 5 years experience in a similar customer support role;Experience in the Financial Services industry with focus on the paymentsindustry is advantageous;Full understanding of the Microsoft suite, specifically Excel (including formulasand pivots);Drivers license and reliable transport;Fluent in English (Afrikaans would be beneficial). and include this: Fraudmonitoring and escalation.