Client Support Specialist with Italian

Cognizant Romania is home to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.About the roleThis position requires you to collaborate closely with the customers and assist them with any queries. They may concern incentive calculation, payment, disbursement etc.Your daily tasks:Manage and communicate with high-end client partners on a regular basisProvide wide-range support to client partners via mailRespond to and resolve queries from partners and subsidiariesEnroll and onboard partners in the client ecosystem based on eligibility criteria established by the clientHandle end-to-end payment process - processing incentives earning calculations, claims, and reconciliationYour profile:Excellent written communication skills – English & Italian (C1)Interest and ability to quickly learn high-tech products and servicesIntermediate to advanced computer literacyGood numerical ability and logical reasoningHigh level of attention to detailProfessional email writing skillsAppropriate handling of sensitive informationAbility to work to deadlinesTeam player with the ability to work with multiple stakeholders involvedStrong client relationship management and customer service skillsWillingness to work from the officeCognizant Romania Employee Benefits:Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needsAnnual Vacation Days - 26 days to relax, explore and spend time with loved onesTrainings, workshops, and certifications, unlimited Udemy subscription and morePrivate medical packageMeal ticketsReferral bonusesLife insuranceBanking servicesBooksterEAP program- wellbeing Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.You can find more details here: https://www.cognizant.com/us/en/privacy-notice