Clinic Manager

Manages the financial, operational, and patient-centred efficiency of the Clinic. Oversees clinical revenue management, billing optimisation, financial loss prevention, and marketing initiatives aimed at business growth. Supervises staff, enhances operational processes, and drives business development while collaborating with the Clinic Director to align the clinic's strategy with the overarching vision of American Hospital Dubai.Financial & Business Development OversightMonitors clinical revenue, billing accuracy, and property charges to maintain financial sustainabilityIdentifies and mitigates revenue losses by tracking outstanding payments and ensuring accurate patient billingWorks in conjunction with the Finance and Insurance departments to address registration, billing, and reimbursement concernsCollaborates with marketing teams to design and implement targeted campaigns for patient acquisition and retentionEngages in business development efforts, identifying new opportunities, partnerships, and service expansionsTracks key performance indicators (KPIs) related to revenue, patient volume, and cost efficiency to enhance financial and operational outcomesStrategic Planning & Clinic GrowthPartners with the Clinic Director to develop and implement strategies that align with long-term hospital objectivesAnalyses market trends, patient demographics, and competitor services to enhance market positioningImplements efficiency improvement projects to optimise patient flow and resource utilisationLeads initiatives aimed at improving patient retention and referral rates through service quality and workflow enhancementStaff Supervision & Performance ManagementOversees Patient Relations staff across all clinic areas, maintaining a strong leadership presenceConducts staff performance evaluations, providing feedback and professional development plansEnsures full compliance with hospital training programs, including the iConnect Practice Management SystemManages staff scheduling to ensure adequate coverage and efficient resource allocationPatient Experience & Customer Service ExcellenceMonitors patient satisfaction metrics, ensuring Press Ganey response rates exceed 50%Leads customer service initiatives, addressing patient concerns via Safe Point and CRM systemsEnsures adherence to grooming standards, phone etiquette, and front-desk organisation to enhance patient experienceImplements measures to reduce waiting times and improve appointment scheduling and overall patient journeyOperational & Quality ManagementEnsures compliance with hospital policies related to safety, infection control, and securityCollaborates with IT and Insurance teams to resolve iConnect system errors, registration discrepancies, and claim denialsManages and resolves outstanding financial transactions, no-show appointments, and other revenue-related issuesConducts staff training on downtime procedures, emergency protocols, and system troubleshootingIdentifies and addresses challenges in clinic operations, implementing corrective actions and escalating issues when necessaryLeadership & Cross-Functional CollaborationCultivates a high-performing team culture that values accountability, teamwork, and service excellenceRepresents the clinic in hospital-wide initiatives, strategic planning meetings, and performance reviewsSupports staff recruitment, retention, and career development to ensure a skilled and motivated workforceMaintains effective communication with hospital leadership to align clinic objectives with broader hospital goalsPosition Qualifications:Bachelor's Degree in Business Administration, Healthcare Management, or a related fieldPROFESSIONAL EXPERIENCE:Minimum of five (5) years of experience, including at least two (2) years in a leadership role managing healthcare staffKnowledge of hospital operations, customer service principles, and medical terminology.Skills in business development, revenue cycle management, and healthcare marketing strategiesSkills in Microsoft Office (Word, Outlook, Excel, PowerPoint) and hospital management systems (e.g., Cerner, iConnect).Ability to speak and write in English fluently.