Clinic Manager

The Clinic Manager is responsible for the full spectrum of operational, clinical, administrative, and strategic activities at Healthagon Rehabilitation Center. This role ensures smooth day-to-day operations while actively working on business growth, marketing execution, patient satisfaction, and regulatory compliance. The ideal candidate is hands-on, results-driven, and fully embedded in both the details and the big picture of running a high-performance healthcare business.Key Responsibilities:Business & Operational ManagementOversee the daily operations of the clinic including staffing, scheduling, inventory, patient flow, and facility management.Monitor KPIs across appointments, patient retention, revenue generation, and team performance.Ensure seamless coordination between therapists, front desk, marketing, and finance.Marketing & Growth ExecutionWork closely with the CEO to lead and execute marketing campaigns, business development initiatives, and patient acquisition strategies.Track ROI and effectiveness of marketing activities and ensure alignment with monthly targets.Identify local outreach opportunities and community partnerships to build patient pipelines.Team Leadership & HR OversightSupervise and manage all clinic staff: physiotherapists, admin, and support roles.Lead performance reviews, implement development plans, and manage shift rosters.Assist in recruiting new team members and managing onboarding and HR documentation.Cultivate a results-oriented culture focused on accountability and teamwork.Patient Experience & SatisfactionEnsure exceptional patient service standards are maintained at all times.Handle complex patient issues and complaints tactfully and professionally.Ensure patient feedback systems are in place, monitored, and actioned.Compliance & LicensingMaintain full compliance with DHA regulations and healthcare inspection requirements.Ensure documentation, licenses, and SOPs are always audit-ready.Monitor potential risks or gaps and implement preventive solutions.Financial & Strategic ReportingTrack and report on clinic revenue, expenses, and profitability in coordination with the CEO and accounts team.Maintain oversight of billing processes, insurance coordination, and financial compliance.Provide insights and recommendations for operational and financial optimization.