Cloud Network Engineer

Responsibilities :Handling tickets / Incidents via Service Now platformLead technical incident calls as a SMETroubleshooting and providing break fix support to technical issuesPerform root cause analysis of raised issuesDefining process improvements and ensuring that the processes are adhered toTake shared ownership of resolving issues in a SLA driven environmentMentoring / training team members as a SMETesting and auditing as required from time to timeImproves and maintains customer and employee satisfactionWork as part of a Follow the Sun support global support modelTechnology Knowledge :Deep knowledge in R&SAWS Certified Advanced Networks / Cloud Architect or Azure Network components;Native AWS Load Balancers experienceHyperscalers integration with on-prem DCs, sites and application impacts;Capacity planning for hyperscalers and on-prem componentsVirtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)WLAN – CiscoCisco MerakiVirtual Load Balancer - F5Desirable – P5GQualifications :Min 10+ years of Network Engineer experience supporting global network infrastructures;Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environmentEngineering level Hyperscalers accreditationExperience in working as part of a global support (follow the sun) modelCisco CCIE and other industry standard networking certificationsExpert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.Extensive hands-on experience with:Cisco ASR, ISR and Catalyst product familiesCisco Meraki Devices MS and MX Series.Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switchesWireless LAN technologies – Cisco and ArubaF5 Load balancersCisco SD-WANSoft Skills :Excellent verbal and written communication skills (English)Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other vendors;Excellent customer handling skillsAbility to handle high pressure situationsCertifications :CCIEAWS - Certified Advanced Networks or architectAZURE - CertifiedF5-CSE/ F5-CTS300-415 ENSDWI certificationITIL v4