CLUSTER MEETINGS & EVENTS SALES EXECUTIVE

Here at Leonardo Hotels we have an amazing opportunity for a Cluster Meeting & Events Sales Executive to join the team.As a Cluster Meetings & Events sales Executive you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! As part of vibrant team you’ll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently.If You’re Our Ideal M&E Executive, You WillBe yourself!Produce proposals for all M&E enquiries in line with customer requestsDevelop strong client relationships to increase enquiries and business opportunitiesWork closely with operational teams across your cluster of hotels to ensure we capture every detailGather feedback from clients – we love repeat business!Produce contracts and issue invoices to customersHave a genuine passion for hospitality and delivering first-class customer serviceThe Day-to-dayRespond professionally to telephone and email enquiries in timely manner, according to our department methods and standardsEnsure good diary management is implemented to avoid over capacity or over bookingsUpsell to enquiries where possible (food & beverages, syndicate room, bedrooms, leisure facilities, etc.)Create and update bookings ensuring as much detail as possible is inputtedOffer show rounds to clients with enquiries to maximise our chance of winning the businessPromote any offers when appropriatePrepare and issue proposals, contracts and invoicesEnsure compliance with company standards and strive to achieve targetsObtain correct booking details from clients in writing. Ensure that all booking details are clearly communicated to clients and in-house departments; professionally and inside time deadlinesDeal with all customer requests and queries promptly and effectively via emails, telephone or face-to-faceManage guest complaints in a friendly manner, ensuring guest satisfaction at all timesConduct regular competitor checks to ensure you have a good understanding of our market and pricing strategyLiaise with other hotel departments to ensure we are all working towards the same goalsParticipate in training and be the best you can be in your role - there is a huge amount of training available to you if you want to build a career Why come join us?We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team. Our StoryBuilt on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!Some Of The Perks You Could Enjoy IncludeSpecial rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shopsFree hot lunches in the employee canteenTalent referral scheme: earn yourself a bonus for recommending a friend to join usWe love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards CelebrationThe important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing SupportOngoing job-related training programmes with clear paths for progressionAbout Leonardo Royal Hotel London St. Paul'sLeonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and WillingAt Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!