Information Technology System Engineer

Are you a skilled IT professional looking to make a difference in the energy industry? We're seeking a talented individual to join our team as an IT Systems Engineer. In this role, you'll play a key part in ensuring the smooth operation of IT infrastructure and workplace environments, providing top-tier support and contributing to the success of projects in the energy sector. If you're ready to take on new challenges and make an impact in a dynamic industry, we want to hear from you.

BENEFITS A professional and very well-connected work environment with a young and international Team in a growing company. An attractive workplace in Hamburg with great development opportunities within an international corporate environment. Attractive salary and bonus structures, as well as an employer-financed pension and accident insurance. Further benefits are directed towards both physical training and self-development. Flexible working time model with the possibility of working from home 2 days a week and setting the working hours individuallyResponsibilities:

Support of IT infrastructure and workplace-related issues in Germany at the 2nd level, both for Hamburg and other offices and terminalsLocal support in all IT workplace-related matters (setting up workplaces, issuing IT equipment, solving workplace-related problems, etc. )Mediation of support requests between the Global Service Desk in Hungary (1st level support) and the Global Infrastructure Team in Baar (3rd level support) or, if necessary, with external providersProvision of support and project services via various communication channels (phone/e-mail/VDI/Teams/Webex) as well as personal on-site support.

Use diagnostic methods and targeted inquiry to identify problems and find the best solutionStep-by-step support of customers in solving problems and providing precise information on IT products and servicesDocumentation of events, problems and their solutions in the ITSM system (ServiceNow)Tracking and updating customer status and information in ITSM and with customersManagement and maintenance of customers' hardware installation and preparation (CMDB as part of ITSM).

Support of the Global Infrastructure Team in projects related to specific German requirementsImplementation of small IT projects in Germany, either as part of the team or independentlyParticipation in the 24/7 support team for the terminals in Germany (four-week on-call service) Qualifications:

Degree in IT or comparable professional experience with at least 3 years in supporting complex IT environmentsKnowledge of ITIL/ITSM, Microsoft environments (Windows 10/11, M365, MS Teams), VDI, LAN/WAN and ideally AzureExperience working with video conferencing systems (Teams, Webex) and phone systems (PBX, Cisco, Jabber)Very good knowledge of German and English, other languages are an advantageExcellent communication and problem-solving skills, analytical strength, as well as the ability to diagnose and solve technical problemsWillingness to learn new technologies and expand knowledge to other areasProactive, customer-oriented way of working, flexibility, willingness to travel and ability to work in a teamWorking independently, even under pressure and taking responsibility for results Personal Characteristics:

- Proactive and customer-focused mindset, dedicated to delivering exceptional service. - Flexibility to adapt work hours to meet ongoing tasks and occasional travel requirements. - Ownership mentality, comfortable working in fast-paced and pressured environments.