Cobbler, Tokyo

MAIN OBJECTIVE – JOB SUMMARYAs a Cobbler at our company, you play a pivotal role in delivering exceptional service and craftsmanship. You will bring your expertise into repair and remake services, infusing each product with a new lease on life, within the sustainabillity strategy. We value the ability to engage empathetically with our customers, providing a personalized experience that fosters long-term relationships. Our ideal candidate thrives in a collaborative environment, celebrates youniqueness, and is dedicated to excellence in every aspect of their work.ESSENTIAL DUTIES AND RESPONSABILITIESSales & Client ExperienceOffer a warm welcome to clients, making everyone feel part of the Global Golden Community.Managing a comprehensive range of shoe repair services for footwear, including stitching, cleaning, disinfection, stain/water repellent treatments, and expert restoration treatments to breathe new life into footwear.Managing a complete range of remake/customization services to allow customers to inject their story in each pair of footwear, making them truly unique.Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.Brand & Product Passionately convey the brand’s vision and heritage to clients, representing its values authentically.Infuse GG brand identity to co-create GG items consistently and in a respectful way.Maintain the cobbler area in good conditions adhering to our visual merchandising standards.Operations & ComplianceAssist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standardsUtilize IT and digital tools effectively to enhance business processes and customer engagementRequirements:Good Level of EnglishSales Experience: previous experience preferably in retail/ Customer service sector is considered as an advantageStrong communication skills, with the ability to listen actively and engage thoughtfullyA problem solver who can identify issues, evaluate solutions, and make informed decisions.A team player who values collaboration and can work towards common goals.Effective time management, prioritizing tasks efficiently.Flexibility to adapt to the evolving needs of the business and our customers.Have at least 1 year experience in shoemaking and shoe repair.Store Location: Tokyo Aoyama