Collection Specialist

Apply by: November 7, 2025Location: Helsinki, HaagaEmployment Type: Full-time, PermanentAt KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, we provide elevators, escalators, and automatic building doors, along with solutions for maintenance and modernization that add value throughout the life cycle of any building. Our goal is to make the world’s cities better places to live.We are now looking for a Collection Specialist to join our team in Finland.Is this your next career move?Are you detail-oriented and passionate about customer service? Do you want to play a key role in supporting a company’s financial performance? If so, this could be the perfect opportunity for you.As a Collection Specialist, you’ll help ensure our sales invoices are sent correctly the first time ("First Time Right") and that our receivables are paid on time. This position offers a balanced mix of billing and collection responsibilities, with approximately 50% of your time focused on each.We follow a hybrid working model, with a minimum of two days per week spent at the office to support collaboration and team engagement.Key ResponsibilitiesHandle sales invoicing and invoice processing tasksReview billing requests to ensure contract complianceRespond to customer inquiries related to invoices, in collaboration with internal stakeholdersMonitor accounts receivable and send payment remindersWork with external collection agencies when necessaryInvestigate unclear payments and unallocated credit notesGenerate reports related to billing and receivablesParticipate in improvement and development projectsWhat We’re Looking ForStrong attention to detail and a proactive mindsetPrevious experience in billing and collections is an advantageEagerness to learn and adapt to new systems and ways of workingBasic IT skills – especially in Microsoft Office; knowledge of SAP and Salesforce is a plusAn educational background in financial administration or a related field is not required, but is considered a plusAbility to work independently while also being a team playerA strong commitment to delivering excellent customer serviceComfortable working in both a fast-paced environment and with routine tasksFluent in Finnish and in EnglishWhat We OfferAt KONE, you’ll be part of a global company where your work truly matters. This role offers a chance to contribute to meaningful projects that impact the everyday lives of billions of people.You’ll be surrounded by forward-thinking teams, supported by experienced colleagues, and given the tools to grow and succeed. We also offer flexibility, development opportunities, and a collaborative, inclusive culture.Apply NowPlease submit your application and CV through our recruitment system no later than November 7 2025. We will be reviewing applications on a rolling basis, so we encourage you to apply early!If you have any questions about the role, feel free to contact Sonja de la Chapelle, Head of Credit Control at sonja.delachapelle@kone.comAt KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on www.kone.com/careers