Collection Specialist with German

Job DescriptionManages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.Responsibilities May Include The Following Depending Upon Job LevelEffectively apply trained collection strategies;Build a close relationship with a portfolio of assigned customers (by phone and email);Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;Document actions taken and determine future collection steps in a centralized system;Identify delays due to disputes;Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;Recognize trends for nonpayment and resolve issues by engaging internal partners;Analyze at-risk customers and recommend account strategies to prevent delinquencies;Demonstrate sound judgment, prompt follow-up, and timely structured escalations;Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;Lead and participate in local projects that enhance operational efficiencies within Collections organization;Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processesQualificationsEducation and Experience Required:First level university degree with a focus in business or economics or equivalent experienceTypically 0-2 years of experienceKnowledge And Skills RequiredGood written and verbal communication, negotiation, and conflict resolution skillsFluent English and 2nd language GermanFamiliarity with computersBasic accounting knowledgeBasic understanding of collection processes and financial conceptsStrong prioritization and organization skillsGood problem solving and reconciliation skillsSolutions orientedGood influencing skillsHigh customer service orientationStrong initiative, ability to work independentlyTeam playerCapability of sharing knowledgeStructured thinker and analytical skillsComfortable working with numbersAbility to work within deadlinesInterest in the economical business sectorSupporter of changeMulticultural working experience is a plusWhat We Offer24 vacation days (+1 every next year, if you use all available ones)Meal ticketsVoucher TicketsPrivate Health InsuranceBenefits Online PlatformWork from home allowancePaid referral programmeAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.