Collections Admin Assistant

We are looking for an engaging, open minded and tech savvy professional to join our well established and dynamic Collections department. In this role your main focus will be to respond and assist efficiently with registration and set up of new clients’ accounts in their chosen ebilling portals and our internal system. You will assist in completing necessary vendor forms and producing any other documents as needed. You will solve technical, invoice or collections problems, ensuring that e-billing invoices are uploaded and paid as close to the agreed payment terms as possible. You will work closely with E-billing Team Lead, Collections Team as well as Clients, Sales and other Stakeholders to problem solve any issues that may come up in relation to such portals and invoice submission.DESCRIPTIONAssist with new client registration and onboarding into current or new e-billing portalsAssist in completing necessary vendor forms, compile and produce accurate documents and share as requiredCreate, update user details and guide on the access and use of various e-billing portalsMonitor and follow up with Sales to ensure correct e-billing invoices are uploaded in a timely manner (<7 days from invoice date) and occasionally upload volumes of invoices on Sales behalf as requiredWork towards set e-billing goals in the effort of reducing global over terms revenue/collectionsAssist in maintenance of the company information on platforms, troubleshoot issues with platform support teams as requiredMaintain our central databases of login details and othersRespond and resolve any other ebilling queriesComplete all other tasks that are deemed appropriate for this role and assigned by your ManagerCover for team absences and support collections efforts with some ad-hoc collections projects/tasks as deemed appropriate by Senior Collections members, Collections Manager or AR ManagerREQUIRED SKILLSTechnical and technology savvy mindsetAbility to problem solve and think outside the boxAttention to detailProfessional mannerExcellent communications skills in speaking and writing with ability to communicate on any levelMethodical and organizedREQUIRED EXPERIENCE AND QUALIFICATIONSMinimum Bachelor’s degree or its equivalentEntry level, min. 1-year experience working in professional settings such us client onboarding, accounting, client support/administrationPrior working knowledge client onboarding or working knowledge of at least 1 of the e-billing portals like Ariba, Coupa, Tungsten, Legal Tracker or otherProficiency in Microsoft Office (Word, Excel, Outlook etc.,) or other beneficial applicationsNumerical AptitudeDESIRED SKILLS AND EXPERIENCEFast self- learnerEnjoys talking on the phone & communicating over emailProficient in English language and a working level of French or Spanish would be an advantage