Collections Manager

Key Responsibilities1.Regional Collection ManagementCollaborate with the PVSTAR Regional Manager to monitor and ensure collection progress meets set targets.Take full ownership of collection performance in the designated region.2.Priority Collection ExecutionEfficiently implement instructions from the Nairobi Operations Center for high-priority collection tasks, including:Conducting field visits to households with overdue payments.Recovering and reselling products from severely delinquent customers.Provide timely progress reports to ensure transparency and accountability.3.Team Management & TrainingSupervise, train, and support collection and sales agents to enhance operational efficiency.Ensure the team meets collection targets through effective guidance and performance tracking.4.Customer Relationship ManagementConduct regular visits to households using PVSTAR solar home systems to maintain strong customer relationships.Address customer inquiries and concerns promptly to ensure satisfaction and payment compliance.5.Dealer & Agent ManagementPerform background checks on dealers and sales agents, including physical address verification.Build and maintain positive relationships with local chiefs and community leaders to facilitate smooth operations.Job RequirementsIndustry Experience: Work experience at PAYG Photovoltaic CompanyResource Advantage: Existing relationships with local collection agents are a plus.