Collections Representative

Job Title: Collections Representative Location: Remote (LATAM)Department: Finance / OperationsType: Full-Time | RemoteLanguage: Professional EnglishWorkBetterNow (www.workbetternow.com) provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.We are looking for professionals living in LATAM and the Caribbean who are proficient in English, have a minimum of 2 years of experience, and align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career development.Our Core ValuesPut our Talent firstPursuit of excellence/continuous learningIntegrity and transparencyOwnership mentalityPursuit of growthExcellent attitudeBenefitsCompensation & GrowthAt WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure.Current starting salary: $1,125 USD/monthSalaries will be updated in January to the 2026 Salary Structure: 0-3 months: $1,200 USD/monthAfter 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month).After 1 year: Salary increases to $1,340 USD/monthAfter 2 years: Salary increases to $1,480 USD/monthAfter 3 years: Salary increases to $1,540 USD/monthAfter 4 years: Salary increases to $1,600 USD/monthAnnual Adjustments: You’ll also receive a raise each year and company-wide compensation adjustments as we continue to grow together.Work-Life Balance100% remote work — enjoy the comfort and flexibility of working from home18 paid vacation days + U.S. federal holidaysPaid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)Career SupportA dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally.A supportive, people-first environment where your voice matters.Job Description:We are seeking a proactive and customer-focused Collections Representative to join our team. This role is responsible for contacting clients with overdue accounts, negotiating payment arrangements, and maintaining positive relationships while ensuring timely collection of outstanding balances. The ideal candidate is persuasive, empathetic, and able to balance firmness with professionalism in every interaction.Manage assigned accounts and monitor overdue balances.Contact customers via phone, email, or written communication to collect outstanding payments.Negotiate payment arrangements and establish repayment schedules.Provide customers with information on account status, payment options, and deadlines.Investigate and resolve billing issues or discrepancies.Document all communications and collection activities in the company’s system.Prepare regular reports on collection status and account progress for management.Escalate complex or unresolvable cases to supervisors when necessary.Ensure compliance with company policies, legal requirements, and industry regulations.Maintain professionalism and empathy while handling sensitive or difficult conversations.RequirementsMinimum 1 year as a Collections RepresentativeStrong communication, negotiation, and problem-solving skillsProficiency in MS Office and familiarity with CRMDetail-oriented with excellent organizational and time-management abilitiesTechnical Requirements Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for MacsRAM: 16 GB minimum25 - 50 Mbps Internet Speed (Min)Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply below. Openings forArgentinaBoliviaBrazilBelizeChileEcuadorDominican RepublicTrinidad & TobagoHondurasMexicoNicaraguaPanamaPeruJamaicaParaguayUruguaySanta LuciaGuyanaEl Salvador• Guatemala