Collections Specialist

**Please Note...Interviews will be conducted in English and the position requires bi-lingual communication (English and Spanish). Please send a CV/resume in English.**About the PositionAt Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.This role is responsible for driving customer retention and satisfaction while managing a portfolio of clients experiencing payment challenges. Through a team approach of saving delinquent clients, this role engages various teams throughout sales and operations, evaluates each unique situation, identifies disputes or other barriers to payment, and recommends solutions.ResponsibilitiesReceives case notification and initiates process by contacting client and engaging various teams, as needed. Monitors progress. Suspends for non-payment, as applicable.Conducts cancelation reviews by contacting the client and advising various teams of status.Partners with Client Care, Billing, Cash, Sales, and Campaign Managers for disputes, billing errors, cancellations, misapplied funds, and product and/or program assistance, etc.Processes credit card and electronic check payments. Updates payment method for credit card, MAP, and Auto Pay clients. Provides invoices, billing breakdowns, and payment history per client request. Updates billing contact information (phone number, POC, address). Negotiates payment plans, payment arrangement agreements, or settlement agreements. Who We’re Looking ForMust be 18 years of age or older.Industry knowledge with an understanding of internal products and the ability to resell the value of the client’s program.Knowledge of B2B collections procedures and accounts receivables procedures.Technical skills with the ability to utilize industry related tools and systems (e.g., Kgen, VAST, UNIX, Windows, WCC, AutoSys, Microsoft Office, etc.)Strong communication skills, both written and verbal, with the ability to provide conflict resolution while maintaining professionalism.Strong interpersonal and customer services skills with the ability to build rapport while ascertaining reasons for delinquency.Time management and organizational skills with the ability to balance multiple priorities and multitask across system platforms as well as manage and achieve performance targets by prioritizing and organizing daily workflow inventory. Must successfully complete pre-employment screening process, as required.Must successfully complete any required training or orientation courses, as needed.What We OfferLife requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.Law benefitsPrivate medical insurance covered by usMeal subsidyRemote workLife insuranceEducation subsidyElectricity & Internet subsidyFlexible extra time offPaid time off during winterInternational discountsInternal programsWho We AreAt Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.Thryv Core Values:Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.Find out more at corporate.thryv.com/careers/Belonging at ThryvWe believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.Our Commitment to Equal OpportunityThryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.