Commercial Account Support Specialist with Dutch

A job that matters: Your Tasks  Create, process, and execute customer orders for products, projects, and services Ensure timely and accurate entry of order data into ERP systems  Generate and issue invoices in compliance with company policies Monitor billing accuracy and resolve discrepancies Support quote preparation and validation Respond to customer inquiries and provide product/service information Conduct lead generation activities to support sales pipeline development Manage long-tail customer accounts to ensure engagement and conversion Receive and log customer complaints related to orders, billing, or service  Assist in preparing periodic reports for performance tracking Ensure timely communication and follow-up with customers  Liaise with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes An experience that matters: Your Skills Sales Operations Coordinator - Experience managing order processing, supporting sales teams, and handling CRM/ERP systems. Customer Service Representative (B2B) - Background in handling customer inquiries, complaints, and service coordination in a business environment. Order Management Specialist - Hands-on experience with end-to-end order lifecycle, including data entry, tracking, and fulfilment. Billing or Invoicing Specialist - Experience in generating, validating, and issuing invoices, and resolving billing discrepancies. Account Coordinator or Account Executive - Experience managing client relationships, supporting account managers, and ensuring service delivery. Sales Support Administrator - Exposure to pre-sales activities such as quote preparation, lead qualification, and documentation. Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads, especially in long-tail customer segments. Procurement or Supply Chain Assistant - Familiarity with order coordination, vendor communication, and logistics support. Bachelor’s or Master’s degree in one of the following fields:  Business Administration  Sales & Marketing  Finance or Accounting  Supply Chain Management  Economics  Commercial or Industrial Management Тechnical & Process Skills:  Order Management Systems (OMS) and ERP proficiency (e.g., SAP, Oracle)  CRM tools experience (e.g., Salesforce, Microsoft Dynamics)  Billing and invoicing accuracy  Data entry and validation with high attention to detail  Microsoft Office Suite (Excel, Word, PowerPoint)  Customer-Facing Skills  Strong verbal and written communication  Customer service orientation  Complaint handling and resolution  Ability to manage long-tail accounts and build relationships  Sales & Pre-Sales Support  Lead generation and qualification  Quote preparation and coordination  Sales support and documentation   Process coordination across departments  Organizational & Analytical Skills  Time management and ability to prioritize tasks  Problem-solving and critical thinking  Reporting and documentation accuracy  Organized, high level of accuracy and detail oriented  A workplace that matters: Our offering Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  Attractive remuneration package  Opportunity for flexibility with a hybrid working model  Home office allowance  25 days paid annual leave  Additional health insurance  Employee Assistance Program (Mental Health, Legal & Financial Counselling) 200 BGN Food vouchers  Public transportation card  Optional parking space  Multisport card  Language training opportunity  Employee referral program  Brand new modern office premises in a class A business building  Fresh fruits in the office  Training and mentorship programs  Access to over 15,000 LinkedIn Learning courses to assist in your professional development