Commercial Excellence Director

bpostgroup strives to create an inclusive environment with challenging projects and inspiring collaborations. With our employees at the heart of our organization, we don’t believe in jobs, we believe in careers. bpostgroup is evolving from a Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We believe in fostering a culture that supports diversity, inclusion, and career growth—ensuring that every team member has the opportunity to thrive and succeed. What will you do?Job PurposeThe Corporate Commercial Excellence Director at bpost will establish the framework and governance for our sales and strategic marketing organization to further enhance customer centricity, boost sales efficiency, and foster commercial agility. The role focuses on redesigning and managing processes, and building organizational capabilities. It fosters a culture of excellence, innovation, and continuous improvement.Key Responsibilities Sales performance & new business development monitoringCoordinate budget process and monitor sales performance and business analyticsSet up pipeline reviews to identify growth opportunities and monitor execution. Customer onboarding supportStreamline customer onboarding and service processes to deliver a seamless, high-quality experience.Develop an integrated, agile ecosystem to manage customers across product families and enhance cross-channel collaboration (e.g. contact center, digital platforms). CRM and data-driven excellenceDeploy the full capabilities of CRM across the group, including governance, marketing automation, campaign management, and analytics.Drive innovation through the intelligent use of data and AI to support sales decision-making. Pricing strategy & commercial governanceLead the development and implementation of advanced pricing methodologies ( price sensitivity models, contract pricing, etc.).Establish governance for contract negotiations and pricing consistency to maximize profitability and ensure compliance with regulatory frameworks. Business intelligenceManage the marketing research pool and lead capability-building initiatives to develop commercial and analytical skills across teams.Drive survey, competitive studies, market modellingDefine AI-assisted sales, and data-driven insights for product innovation tribes.Who are you?Proven leadership experience in marketing, commercial, or transformation roles within complex organizations (e.g., logistics, retail, telecom, financial services).Demonstrated success in leading large-scale change initiatives focused on agility, digitalization, and customer experience.Strong expertise in CRM deployment, data analytics, customer segmentation, and marketing automation.Deep understanding of pricing strategies and commercial governance.Excellent stakeholder management and communication skills, fluent in French, Dutch and English.Strong project management skills with experience managing cross-functional teams and substantial budgets.What do we offer?Like a Long-awaited Parcel, We Want To Make You Feel Welcome And Valued. Our Offer Includes a Competitive Monthly Salary, That Goes Without Saying. On Top Of That, You Can Count OnMeal vouchers of €8 per working day Hospitalization-, group- and disability insurances A phone subscription, including 25GB data A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours Possibility to enter the Federal Mobility plan Work/life balance, thanks to flexible working hours and the possibility to work from home 20 days of statutory leave and 7 additional extralegal days off An end-of-year and performance-based bonus and double holiday pay Many benefits from more than 100 bpost-partners#bpost #bpostgroup