Communication and Information Systems (CIS) Officer

SomaliaCommunication and Information Systems (CIS) OfficerOrganizationEuropean Union Capacity Building Mission in SomaliaPosted 10 Nov 2025 Closing date 18 Nov 2025Position Name: Communication and Information Systems (CIS) OfficerEmployment Regime: Seconded/ContractedPost Category for Contracted: Mission Support - Management LevelRef. Number: SOM-9059Location: MogadishuAvailability: ASAPComponent/Department/Unit: Chief of Staff Department/ Mission Support Department/ CIS SectionSecurity Clearance Level: EU SECRETOpen to Contributing Third States: No Reporting Line: The Communication and Information Systems (CIS) Officer reports to Head of CIS. Main Tasks and Responsibilities: To provide Communication and Information Systems first-level support, initialtroubleshooting for all directly reported issues and tickets assigned by the Help Deskand quickly restore the affected services; To act as the custodian of all Communication and Information Systems assets, includinghardware, software, radio, satellite communication equipment and videoteleconferencing; To conduct the maintenance processes of CIS standard hardware, software, systems,and peripherals; To deliver training to Mission members on new technologies and procedures; To provide support for Mission telephony systems including IP telephony,videoconferencing, and GSM equipment; To monitor activities, analyse and report on issues pertaining to the area ofresponsibility; To maintain accurate and up-to-date inventory of all Communication and InformationSystem assets and network services, their functionality, distribution and location; To submit consolidated reports on the technical condition of Communication andInformation Systems assets; To monitor and improve the security posture of Communication and Information Systemassets and security control functions (i.e. antivirus/antimalware); To deploy Windows Operating System and device management tools and verify thesuccessful update of device configuration according to IT policies; To troubleshoot issues affecting Windows Operating System, printer and networkconnectivity, software functionality, radio network; To ensure IT and communication assets are used in accordance with best practices andprocedures; To perform annual general maintenance of all hardware, software and communicationequipment and ensure functionality within accepted technical parameters; To maintain contact with Security and Duty of Care Department for technical and securityinstructions and implementation; To operate and maintain encryption devices/systems and prepare procedures and usermanuals for approved users of crypto systems; To oversee the implementation of all Communication and Information Systems StandardOperating Procedures (SOPs); To prepare IT systems user guides and manuals for end users (e.g. printers, laptops,desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones,satellite phones, radios); To install, maintain, repair and monitor LAN and WAN infrastructure including routers,switches, VPN, firewalls and wireless infrastructure; To be responsible for network design, improvement and rationalisation; To manage Active directory using Azure administrator; To administer Microsoft 365; To be responsible for PC and server hardware software and O/S support; To perform problem management and incident management analysis and developgeneral solutions to enhance the quality and reliability of CIS services; To implement approved CIS change management requests through standardisedrelease management procedures; To deploy, install, maintain and support of all data centre equipment, servers, softwareand services in the Mission; To plan, implement and maintain data recovery tools, business continuity measures anddisaster recovery measures, ensuring a high availability of mission-critical data centreservices throughout the Mission; To implement, maintain and enhance Firewall and IDS/IPS; To maintain and implement Linux server; To administer and maintain latest versions of VMware ESXi/vSphere; To migrate, maintain and implement latest versions of Windows Server. General Tasks and Responsibilities: To identify and report on lessons learned and best practices within the respective areaof responsibility; To contribute and ensure timely reporting on activities within the respective area ofresponsibility; To take account of gender equality and human rights aspects in the execution of tasks; To undertake any other related tasks as requested by the Line Manager(s). Essential Qualifications and Experience: Successful completion of university studies of at least 3 years attested by a diploma ORa qualification in the National Qualifications Framework which is equivalent to level 6 inthe European Qualifications Framework OR a qualification of the first cycle under theframework of qualifications of the European Higher Education Area, e.g. Bachelor'sDegree (the qualification should be in any of the fields of Information Technology,Computer Science, Telecommunications, IT Engineering or other related fields) ORequivalent and attested police and/or military education or training or an award of anequivalent rank;AND A minimum 4 years of relevant professional experience, after having fulfilled theeducation requirements. Essential Knowledge, Skills and Abilities: Knowledge of computer systems and wired/wireless network technologies e.g. LANs,MANs, WANs; Technical skills and hands-on experience in troubleshooting hardware, software andnetwork connectivity issues; Understanding of Windows Active Directory domain services; Strong analytical and problem-solving skills; Drafting and writing skills. Desirable Qualifications and Experience: Experience and certification with the ITIL (Information Technology Information Library)best practices; International experience, particularly in crisis areas, with multinational and internationalorganisations; Certifications in Microsoft Windows Server technologies (MTA, MCSA, MOSE), withAzure (AZ-900 or higher); Excellent analytical, research, and problem-solving skills; Previous experience with radio communications systems, satellite communications andpositioning/navigation technologies (e.g. Thuraya, Iridium, GPS), and related antennaesystems. Desirable Knowledge, Skills and Abilities: Ability to converse in business terms about organisational technology needs andsolutions and in technical terms with IT and communications specialists; Knowledge of Project Management in regard to hardware and software implementationprojects.How to applyEUCAP Somalia 3-2025 - Call for Contributions – European Union Capacity Building Mission in Somalia (EUCAP Somalia)https://www.eeas.europa.eu/eeas/eucap-somalia-3-2025-call-contributions-%E2%80%93-european-union-capacity-building-mission-somalia-eucap_und_enJob detailsCountrySomaliaCity Mogadishu SourceEuropean Union Capacity Building Mission in SomaliaTypeJobCareer categoryInformation and Communications TechnologyYears of experience5-9 yearsShare Share this on Facebook Share this on X Post this on LinkedIn