Community Manager/ Copywriter

About UsAt Tag, we bring big ideas to life as an integrated creative, content and channel activation partner to brands all over the globe. We help our clients to stand out and sell more by providing end-to-end marketing solutions that see our teams originate, craft, amplify and reimagine content across all channels and platforms.Why Join?This is an opportunity to join one of Tag’s fasted growing regions globally. Our teams based across Sydney and Melbourne pride ourselves on our core values of integrity, innovation, trust, sustainability, growth, and accountability.We realise these are easy to say but below is a snapshot of what this looks like each day here at Tag:50% of our leadership team is female.14% of our team have grown their careers from internship positions.86% team retention over the past twelve monthsStrong career growth opportunities with twenty-five promotions in the past twelve months3x official charity partners we have donated $30,000 in money and timeDE&I Council organises regular events and social activities.What we offer:Hybrid and flexible workingAn inclusive parental leave policyInvestment in internal and external training opportunitiesA structured global mentoring programRole Overview:The Community Manager / Copywriter role is ideal for a creative thinker with a passion for words and an understanding of how to authentically engage communities online. You’ll be responsible for cultivating thriving brand communities across social platforms while crafting copy that brings campaigns, content, and conversations to life.You’ll manage a portfolio of client brands, leading community engagement strategies and creating tone-perfect copy for social, digital, and other marketing channels. This hybrid role is a unique opportunity to grow your expertise in content creation while building hands-on experience in community strategy, management, and reporting.Key Responsibilities:Manage and moderate online communities across social platforms, ensuring engaging, on-brand interactions.Create and adapt copy for social media, digital ads, EDMs, and community responses.Develop and maintain consistent tone of voice and messaging guidelines across client portfolios.Write FAQ packages, escalation plans, and customer response templates.Respond to customer queries and conversations in a timely, human, and brand-aligned manner.Craft content that drives community engagement and strengthens brand identity.Take ownership of campaign calendars, post scheduling, and quality control.Manage internal and external stakeholder relationships with clarity and confidence.Analyse community insights and social metrics to refine copy and engagement strategy.Assist with the implementation of social media campaigns, including content publishing and performance tracking.Support the development of creative briefs and contribute to brainstorms.Collaborate with designers, strategists, and account managers to ensure cohesive campaign delivery.Maintain up-to-date access to social and content management tools.Expand knowledge of integrated campaign copywriting and omnichannel content strategy.Build confidence in reporting performance and presenting outcomes to clients.Gain exposure to end-to-end creative production across Tag’s global content ecosystem.Grow your ability to lead and influence community engagement strategy.This job description outlines the duties and responsibilities of the role and the necessary skills and knowledge required to perform them as of the date it was created. Tag accepts that this job description may change as the role evolves and the individual may be asked to support other duties as required.How to applyIf the above sounds right for you, simply click on "Easy Apply" and provide us with your full resume and salary expectations.Don’t let self-doubt get in the way of what could be a great opportunity. We know from research that many women and people from diverse backgrounds may not put themselves forward unless they believe they tick every box.If this job description doesn’t quite fit your experience, but you have an appetite to be part of Tag, please do still get in touch. We are always keen to meet with talented individuals from across our industry.All information provided will be treated in strict confidence and used solely for recruitment purposes.