Community Manager

Temporary Bilingual Resident Services CoordinatorR0160074 South Palm Daly City, CaliforniaApply NowOverviewJob ResponsibilitiesSuccess ProfileTrendingBenefitsOverviewGreystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.Back to navigation (Overview)Job ResponsibilitiesAbout GreystarGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.Job Description SummaryThe Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.Job DescriptionUnit Count: 2861Property Type: Garden & Mid-RiseWeekends are requiredWe're all about delivering amazing customer experiences, and we're looking for a friendly and enthusiastic Bilingual Customer Experience Specialist to join our team! If you love helping people and can handle fast-paced environments, this is the job for you. You'll provide excellent support in both Spanish and English, using your de-escalation skills to manage tricky situations with ease. You'll also draft clear emails with Microsoft Office and use basic math to assist with customer queries. We're looking for someone fluent in Spanish and English, with customer service experience and a knack for de-escalation. Proficiency in Microsoft Office and basic math skills are a must, and any team management or call center experience is a bonus! Join us for a supportive team environment, growth opportunities, and the chance to make a real difference for our Residents. We can't wait to meet you! 😊Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.Develops and publishes property newsletter, whichincludes planned events, resident services, and advertisements.Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Preparesincident reports pertaining specifically to resident issues, in accordance with Company standards.Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensuresguestsuites are in rental condition and provides additional amenities to residents, such as movie rentals, books, andgames.Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the workcompleted.Prepares weekly maintenance report to verify resident requests are being completed.Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.Physical DemandsIncumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.The hourly range for this position is $18.27 - $22.00 (Daly City)Additional CompensationMany factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Benefits Offered for Temporary Team Members*:Employee Assistance ProgramPaid sick timeFor Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.Apply NowBack to navigation (Job Responsibilities)Share this jobFacebookXLinkedInEmailSuccess ProfileWhat makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.ProfessionalOrganizedResponsibleResourcefulHelpfulConfidentBack to navigation (Success Profile)TrendingxMeet our people and discover how you can make an impact providing a home to people across the world."Greystar and my values are perfectly aligned to enrich the lives we touch by doing things the right way. The company lives by this and it provides balance in my life and work becomes an entirely different experience. There is passion that moves you to a whole new level of fulfillment and gratitude. That’s when you can do your best for yourself, your customers, and your team." DaivaBack to navigation (Trending)BenefitsHealthcareHealth insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance* plan optionsin select countriesRetirement PlanningWe know planning for retirement is a top priority for our team members. We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes to ensure the security of your financial future.Paid Time OffFull-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays*varies by countryPaid Parental LeaveMaternal and paternal paid leave is available for the birth or adoption of a childProfessional DevelopmentOngoing support is available for career advancement opportunities in addition to corporate training programsEmployee AssistanceProgramExperienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to youNote: Outlined benefits may vary by international region.Back to navigation (Benefits)