Community Manager

About TripnlyTripnly is a Lisbon-based software company focused on travel technologies, currently in a scale-up phase.By positioning Artificial Intelligence and Machine Learning technologies into the core of our web and mobile-based solutions, we design products and services for the needs of all stakeholders in the world of travel, especially end-users.Our flagship product, the Tripnly mobile app, is an "All-in-One Travel Platform" for travelers to utilize any kind of digital solution they need before, during, and after their travel by aiming to make every single trip carbon-neutral by 2030. Currently, Tripnly is experiencing rapid growth while diversifying its products and services.Role DescriptionWe’re looking for a full-time Community Manager based in Lisbon, with hybrid work flexibility. This role will manage and grow Tripnly’s community across all digital channels while collaborating with our internal teams and digital agency clients. You’ll be responsible for content creation, moderation, engagement, event management, partnerships, outreach, and end-to-end community operations.You will act as a bridge between internal teams, ensure Tripnly’s brand and products are represented consistently, and leverage data to inform strategy. This role requires someone highly organized, creative, and capable of managing multiple priorities in a fast-paced environment.You’ll also have the freedom to innovate, find gaps, and identify opportunities we might be missing. Your main KPI is to challenge assumptions, foster engagement, and help Tripnly scale its digital presence and community impact.Key ResponsibilitiesAct as a steward for the brand – Promote and ensure consistent messaging and usage of Tripnly’s products and services across all community touchpoints.Engage with the community – Respond to questions, comments, and messages; facilitate discussions; and foster a positive, helpful environment.Content creation & moderation – Develop posts, updates, newsletters, and campaigns; ensure all user-generated content aligns with brand guidelines and standards.Bridge across teams – Serve as the communication link between community, marketing, product, and other internal teams to ensure feedback and insights are shared and acted upon.Partnerships & outreach – Identify, build, and maintain relationships with external partners, influencers, and brand advocates to expand Tripnly’s reach.Event and campaign management – Plan, organize, and execute online and offline events, contests, and initiatives to drive engagement and community growth.Monitor metrics and report – Track engagement, growth, sentiment, and other KPIs to evaluate community health and the impact of outreach efforts.Manage crises or conflicts – Handle complaints, conflicts, or negative feedback professionally and in a timely manner.Chaos management – Navigate and structure internal workflows and community processes to keep all teams aligned, connected, and effective.Innovate and identify opportunities – Spot gaps, experiment with new ideas, and challenge assumptions to enhance community experience and impact.RequirementsMinimum 4+ years of professional experience in community management, social media, or related roles.Proven experience in community engagement, content creation, moderation, partnerships, and event management.Data-driven mindset: ability to analyze metrics, generate insights, and implement improvements.Strong communication, collaboration, and problem-solving skills across teams.Comfortable working with uncertainty and turning it into opportunity.Hands-on experience with social media platforms, community tools, and analytics dashboards.Full fluency in Portuguese and English (C1 or higher).Highly organized, proactive, and capable of managing multiple projects simultaneously.Bonus Points ForExperience in B2B/B2C travel tech or SaaS communities.Knowledge of CRM tools, marketing automation platforms, and content management systems.Event planning and community campaign experience.Familiarity with influencer outreach and partnership programs.Creative thinking and a track record of “Box? What box?” initiatives.Perks & BenefitsAttractive compensation package – Flat tax rate opportunities for eligible employees, thanks to Tripnly’s Startup Visa benefits and Startup Recognition.Work directly with co-founders and a young, world-class, talented international team – Collaborate with talented professionals in a dynamic startup environment.Be part of a fast-growing travel tech startup – Work in the heart of Lisbon and contribute to scaling the business.Work-life balance & flexibility – Hybrid working model, flexible hours, casual dress code.Meal card – Subsidized meals for employees.Tripnly partner discounts – Access exclusive discounts on Tripnly’s partners as well as Tripnly’s own products and services.Opportunity to make a real impact & professional growth – Shape initiatives and advance your career through hands-on experience.Application Process1) Application & Screening Test – Apply with your CV and a short video (max 1 min) introducing yourself, explaining why you’re the right candidate for this position, and why you’re excited to join Tripnly. Submit everything via the application form.2) Technical Test – Short practical tasks to evaluate your technical and strategic skills in social media management.3) Intro Call – Initial call with a member of the Tripnly team to discuss your background, experience, and approach.4) Co-founders & Expertise Interview – Conducted by Tripnly co-founders, this interview focuses on cultural fit, strategic thinking, and your knowledge, creativity, and problem-solving abilities in social media strategy.5) Offer – Should you be the right candidate, your offer will be discussed over a call with Tripnly’s talent acquisition and then confirmed in writing.Tripnly is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for everyone.