Community Permit Support Manager

About Our CityThe City of Sunrise is more than a workplace — it’s a community built on our Three Pillars: Customer Service, Collaboration, and Transparency. We’re committed to creating an environment where innovation thrives, teamwork is celebrated, and every employee has the opportunity to grow and make a lasting impact.As a full-service municipality and one of South Florida’s premier cities, Sunrise offers competitive salaries, comprehensive benefits, professional development opportunities, and a strong culture of recognition. Whether you’re helping residents, shaping policy, or improving city operations, you’ll be part of a team that’s passionate about service excellence and community pride.We take pride in being home to the back-to-back NHL Stanley Cup Champion Florida Panthers, a vibrant arts and entertainment district, and a diverse community that truly embodies what it means to Live, Work, and Play in Sunrise.Looking ahead, the City is exploring an Alternative Work Schedule designed to further support employee work-life balance — providing eligible staff with two three-day weekends per month through an every-other-Friday-off model. This initiative is expected to roll out in the early part of 2026, reflecting our continued focus on flexibility and employee well-being.NATURE OF WORK This classification provides dedicated support to residents and small businesses in navigating the City’s permitting and development processes. The Community Permit Support Manager acts as a central resource for guiding applicants through requirements, assisting with submissions, addressing questions, and facilitating resolution of permitting and licensing matters. The position also leads outreach efforts to improve public understanding of zoning, business tax, licensing, and code compliance. While the role reports directly to the City Manager’s Office, the position is co-located within the Community Development Department to ensure convenient access for residents and businesses.ESSENTIAL JOB FUNCTIONSProvides assistance to residents and businesses in submitting applications through the City’s online permitting portal.Responds to inquiries regarding zoning, business tax, licensing, and code compliance.Assists with resolving permitting and licensing issues, coordinating with other City departments as necessary.Develops outreach materials including printed and online content, to educate the community on permit requirements and available services.Coordinates with community organizations, property managers, and realtors to expand access to permitting support.Serves as staff liaison to the Small Business Advisory Board.Maintains accurate records of permit assistance activities and prepares reports for management.Supports broader community-related projects involving permitting, ensuring alignment with City policies and regulations.Provides customer service that promotes transparency, accountability, and community trust.Performs related duties as assigned.EDUCATIONBachelor’s degree from an accredited college or university is required.Bachelor’s degree in Public Administration, Business Administration, Urban Planning, Political Science, or a related field preferred.Master’s degree preferred.An acceptable combination of education, work experience, and/or specialized training may be substituted for the Bachelor’s degree.ExperienceConsiderable progressively responsible experience in permitting, zoning, code compliance, community development, or similar field is required. Experience providing direct customer support is highly desirable.Physical RequirementsWork Environment:Work is performed primarily in a standard office setting, with occasional attendance at community meetings or events.Physical:Light physical effort required. May involve lifting or moving materials up to 20 pounds. Tasks involve sitting, standing, and using a computer for extended periods.Sensory:Must possess visual and auditory abilities to effectively communicate, read and write, and operate office equipment.Knowledge, Skills, And AbilitiesStrong knowledge of municipal permitting, zoning laws, licensing, and code compliance processes.Familiarity with development review procedures and business regulatory requirements.Excellent written and verbal communication skills; ability to explain technical requirements in simple, clear terms.Skilled in customer service, community engagement, and public relations.Ability to manage multiple priorities, meet deadlines, and resolve problems effectively.Capacity to work independently with discretion and maintain confidentiality.Strong organizational and interpersonal skills with the ability to build partnerships with community stakeholders.Technical SkillsProficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) for correspondence, reports, and presentations.Experience with permit management systems such as EnerGov platform for processing and tracking applications.Familiarity with Tyler Munis or similar systems for integrating permitting, licensing, and financial data.Skilled in using online permitting portals, including assisting applicants with account setup, document uploads, and submission tracking.Knowledge of GIS mapping tools (e.g., ESRI ArcGIS) to support zoning and property-related permit inquiries is desirable.