Our Client, a Leading US HQ'd FinTech, are looking for a Complaints Associate Manager to join their Formal Complaints Team, overseeing daily operations and maintaining service levels. Key Responsibilities: Lead a team of analysts who provide high quality support to the Group's customers. Responsible for gauging customer impact and guiding decisions with Product Managers, engineers, Legal, and other partners with customers in mind. Provide leadership mentorship based on industry standard methodologies, thoughtful delegation and performance management. Collaborate with internal support teams across Legal, Tools, Quality and Training to help launch or improve product support workflows. Key Requirements:
Minimum of 5 years of meaningful experience in financial services, technology and/or customer support. Proven track record in managing results and metrics, particularly within a complaints-handling function or customer support. Experience scaling teams across multiple workflows. This is a permanent opportunity, and is a fully remote position
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