Quality Evaluator Italian

Join Our Team as a Quality Evaluator - Italian speaker in Tirana – Be the #Gamechanger We Need!Elevate your career by joining Concentrix as a Quality Evaluator in Tirana. Here, you'll play a crucial role in driving the learning journey of our agents within an inspiring and dynamic classroom environment. Shape the future of our workforce by employing innovative and engaging training techniques. If you're passionate about making a difference and eager to contribute to our growth, apply now and become our new #Gamechanger!Job Description:

As a Quality Evaluator, you will be at the helm of ensuring excellence in customer-related quality processes. Your expertise will help shape the skills and competencies within our teams, contributing directly to business results and client satisfaction. Your role will involve: Evaluating and Enhancing Quality Processes: Assess adherence and efficiency of key customer-related quality processes to achieve business results and client satisfaction across multiple accounts within a single region. Driving Process Improvements: Initiate quality process changes to meet desired business goals and enhance client and customer satisfaction. Participating in Call Monitoring:

Engage in call monitoring sessions and support root cause analysis to improve outcomes. Analyzing Quality Metrics: Review results and trends, and lead performance improvement initiatives across assigned accounts. Providing Strategic Feedback: Offer insights to stakeholders on quality results and trends, recommending organizational changes as needed. Supporting Management Focus: Work closely with the Quality Manager to maintain focus on key drivers, metrics, and operational processes. Maintaining Quality Governance: Oversee activities related to process documentation, staff onboarding, career paths, and reporting standards. Ensuring Data Integrity: Maintain the integrity of quality data reporting, including process inputs, validation checks, and output alignment.

What We Offer: Competitive Salary: We provide a package that reflects your skills and experience. Permanent ContractAmazing Work Environment: Enjoy our state-of-the-art office in Tirana, equipped with a gym and break areas. Bonuses: Recognition of your hard work with performance bonuses. Skill Development: Access to Concentrix University to enhance and expand your skillset. Qualifications: 2 to 4 years of customer service experience preferred. Strong professionalism and relationship-building abilities. Keen attention to detail and a proactive approach. Demonstrated ability to multitask, prioritize, and meet timelines. Proficient in Microsoft Office. Excellent communication skills in both Italian (fluent) and English (advanced).

Apply now to be at the forefront of shaping the skills that drive our success!