Customer Service Advisor

Apply NowJob TitleCustomer Service AdvisorJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or servicesTrack, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile EducationHigh school diploma or higher; 3–6 months of relevant experience preferred.

Language SkillsStrong verbal and written communication skills in English (minimum B2 level). Technical SkillsProficient in navigating computer systems and common PC applications. Soft SkillsCourteous with a strong customer service mindset. Reliable with a keen eye for detail. Demonstrates patience and professionalism in customer interactions. Strong ability to multitask and adapt quickly to changing priorities. Tolerance for repetitive tasks in a high-volume environment. Ability to work independently as well as collaboratively within a teamAvailabilityWillingness to work on a rotational schedule, including evenings, weekends, and holidays.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: GHA Accra - No 18, Castle road North RidgeLanguage RequirementsTime Type:

Full time2025-04-30If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsApply Now