Commercial Operations Manager

Job Objective: To manage and coordinate business operations related to sales, marketing, customer service, and pricing, with the aim of enhancing commercial performance and achieving sustainable revenue growth. Tasks and Responsibilities: Supervise daily business operations and improve workflows to ensure efficiency and effectiveness. Support sales and marketing teams by developing performance tools, reports, and data analysis. Manage and enhance the sales cycle from start to finish (proposals, contracts, invoicing, follow-ups). Prepare and develop pricing strategies, monitor commercial offers, and negotiate with key clients.

Coordinate with other departments (such as finance, supply chain, and customer service) to ensure integration of operations. Analyze markets and business data to identify growth opportunities and improve performance. Create and update policies and procedures related to business operations. Develop and use systems and technologies (such as CRM, BI tools) to improve efficiency and decision-making. Prepare periodic reports for senior management outlining commercial performance, trends, and recommendations. Lead and motivate the business operations team and develop their skills. Required Qualifications: Bachelor’s degree in Business Administration, Marketing, Economics, or a related field (Master’s preferred).

5-8 years of experience in business operations or sales management. Strong understanding of the sales cycle and business operations. Proficiency in CRM systems (such as Salesforce or Zoho) and data analysis software. High analytical and communication skills. Proficiency in English (written and spoken), along with Arabic.