Receptionist

We are looking for a professional, organized, and service-oriented Receptionist to join our Customer Service team. In this role, you will be the first point of contact for all visitors, callers, and internal teams—creating a welcoming and efficient environment that reflects the highest standards of customer service. Key ResponsibilitiesReception & Enquiries: Ensure the reception desk is manned at all times during rotating shifts (between 07: 30–18: 00, per management direction). Greet and assist all visitors warmly and professionally. Answer all telephone calls within 3 rings and respond appropriately; take and relay messages within 15 minutes if necessary.

Monitor and respond to customer service email inquiries; log, escalate, and report as required. Ensure phone systems and voicemail are properly activated after hours; retrieve and distribute messages promptly. Maintain service levels in line with KPIs and customer service standards. Postal & Courier Services: Open, date-stamp, and distribute all incoming mail (excluding confidential/personal items). Record and distribute courier packages accurately. Frank or stamp all outgoing post and ensure timely handover to courier services. Office Organization & Presentation: Keep the reception and common areas clean, organized, and free from clutter. Ensure fresh flowers are present in the reception area.

Ensure meeting rooms are tidy and ready for use. Log and report facility issues to the Office Facilities Manager. Offer refreshments and warmly welcome all guests upon arrival. Office Administration: Comply with and support departmental Health & Safety procedures. Maintain the visitors’ logbook (check-in/check-out, purpose of visit). Issue visitor passes and track usage. Manage bookings and schedules for meeting rooms. Maintain logbooks and schedules for Customer Service vehicles, ensuring cleanliness and servicing are up to date. Manage and restock hospitality items as needed. Call Centre Support: Provide backup support to the Call Centre Executives when required.

Deliver outstanding service standards in all telephone interactions. General Duties: Maintain immaculate personal appearance and wear a name badge at all times. Be prepared to work flexible shifts, including extended hours if required. Undertake any additional duties as assigned by management in support of operations. Requirements & QualificationsEducation & Experience: High School Diploma (minimum). 1–2 years’ experience in a customer service, front-office, or receptionist role. Background in property, real estate, hospitality, or facilities management preferred. Skills & Competencies: Proficient in MS Office; familiarity with customer service and CRM systems. Strong communication skills in English and Arabic, both verbal and written.

Professional demeanor with exceptional interpersonal and organizational skills. Ability to multitask, stay calm under pressure, and manage time effectively. Detail-oriented, dependable, and highly motivated to deliver excellent service. A collaborative team player with strong initiative.