Customer Support Email Specialist

Pay: $15. 30/hrLocation: In Office, or Hybrid (In office Tuesday, Wednesday, Thursday) Logan UTSchedule: Monday-Friday 8am-5pm Full TimeOverviewThe Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards. ResponsibilitiesAs an email specialist, you will:

Respond to customer inquiries, requests, and complaints via the primary Conservice email accounts. Ensure responses align with company policies, procedures, and quality expectations. Manage email flow between Conservice clients, maintaining efficient response times. Maintain a high level of quality and professionalism in all written communication. Provide insights to leadership on email trends, volume, and recurring customer concerns. Collaborate with other departments to resolve complex customer issues. Assist with quality control by providing feedback to emails as needed. Document interactions and resolutions accurately in internal systems. Monitor call queues and assist with inbound customer calls as necessary.

Take on additional assignments or projects as directed by leadership. QualificationsExcellent written communicationStrong organization and time managementGood verbal & internal communication skillsAbility to work independently and efficientlyEducation & ExperienceHigh School Diploma / GED or equivalentComfortable enough with computers to learn and utilize Conservice's internal software and document important informationKnowledge and familiarity with email programsPast experience with e-mail customer communication helpful