Duty Manager

Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job DescriptionDUTIES AND RESPONSIBILITIES: Provide outstanding service and exceptional experience to all our guests. Manage the operation flow, ensuring all resort policies, procedures, regulations, and standards are followed. Demonstrate excellent knowledge of Front office services.

Utilise multi-tasking skills and ability to perform well under pressure in a fast-paced environment. Create memorable and unique experiences for guests based on their preferences and ensure all guests' complaints are handled by respective departments, being visible when any assistance is needed. Exhibit flexibility to respond quickly and positively to a range of work situations. Ensure smooth communication between all departments. Collaborate with Reception to ensure all preparation for next day arrivals is ready for the morning shift. Inform Housekeeping of early room check-outs at the start of their shift. Be knowledgeable of all property Management systems.

Take responsibility for training the Front office team and maintain LRA standards. Coordinate with all other relevant departments regarding daily operations. Conduct regular inspections of public areas and guest rooms to maintain high standards of cleanliness and presentation. Manage and resolve escalated guest issues, ensuring guest satisfaction and loyalty. Oversee cash handling procedures and daily financial reconciliations. Implement and monitor health and safety protocols, ensuring compliance with local regulations and company policies. QualificationsCandidate Requirements:

Minimum 3 years' experience in a similar role within a 5-star international hotelBachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree preferredFluency in English and Arabic; proficiency in Italian, German or French; additional languages advantageousExperience in luxury resorts, preferably in tropical locationsProven leadership capabilities and excellent organisational skillsAbility to work under pressure in a fast-paced environmentFlexibility to work weekends and night shiftsExperience in managing multi-cultural teamsProficiency in property management systems (PMS) and point of sale (POS) softwareExcellent problem-solving and decision-making skillsDemonstrated ability to maintain high standards of customer serviceKnowledge of health and safety regulations in the hospitality industryAdditional InformationWORK WITH CONSTANCE🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity.

By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.