Consultant, Client Service

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.Job ResponsibilitiesAssess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolutionIssue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.Generate lead, build new and/or maintains existing customer relationships for walk-in clients.Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.QualificationsUniversity DegreeExperience Required1 - 2 years branch banking experienceKnowledge of the bank's products, compliance procedures and regulations governing the management of financial services.Additional InformationBehavioural Competencies:Checking ThingsDeveloping ExpertiseEstablishing RapportExamining InformationFollowing ProceduresInteracting with PeopleMeeting TimescalesShowing ComposureTeam WorkingThinking PositivelyUnderstanding PeopleUpholding StandardsTechnical Competencies:Active ListeningApplication & Submission Verification (Business Banking)Client ServicingDifficult Calls ManagementQuery Resolution