Consultant, Vendor Support

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo establish and optimise relationships with external vendors and third-parties to ensure vendors meet quality standards, deliver on time, and adhere to contractual agreements, thereby contributing to the overall efficiency of the card production and delivery process. To analyse vendor processes and systems ensuring risk exposure is mitigated, customer service levels enhanced, and processing costs reduced.QualificationsType of Qualification: Advanced DiplomaField of Study: Business CommerceExperience RequiredService ManagementOperations5-7 yearsDemonstrated experience in communication and negotiation skills to effectively work with vendors, resolve issues, and ensure clear and productive interactions5-7 yearsDemonstrated experience in resolving issues related to vendor performance, quality, or compliance5-7 yearsExperience in engaging with a broad spectrum of stakeholders including senior executives.5-7 yearsExperience in managing multiple client interfaces and dealing with variable issues.5-7 yearsExperience with negotiating contracts, managing supplier relationships, and monitoring performance5-7 yearsExperience with quality control processes and standards, including how to implement and monitor quality assurance measures with vendors5-7 yearsExperience working with cross-functional teams fostering collaboration and teamwork.5-7 yearsFamiliar with the card production industry, including an understanding of materials, technology, and production processes used in creating credit cards, ID cards, or other types of specialised cards.5-7 yearsKnowledge of industry standards, regulations, and best practices related to card production.5-7 yearsLeading engagements with Third-Party Vendors to resolve performance issues would be important.5-7 yearsMonitoring and measuring service delivery against agreed service level agreements would be critical.5-7 yearsProven experience in vendor management or procurement and strategic sourcing, ideally with a focus on card production or similar industries.Additional InformationBehavioural Competencies:Developing ExpertiseDocumenting FactsEmbracing ChangeExamining InformationInteracting with PeopleTechnical Competencies:Client Relationship ManagementCollaborationCommercial AcumenContinuous ImprovementCreative Problem Solving