Contact Center Executive

Company DescriptionFounded in 1982, Aramex is a global leader in logistics and transportation, offering innovative services to businesses and consumers. With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Sustainability is at the core of their vision, with a focus on making a positive impact on the communities they serve.Job Summary:As a Live Chat Customer Service Assistant, you will be responsible for providing real-time support to our customers through online chat. You will address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will have excellent written communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.This is a full-time, on-site Customer Service Assistant role located in Colombo at Aramex.Key responsibilities:Respond to customer inquiries via live chat in a timely and professional manner.Provide accurate information about products, services, and shipping rates information.Troubleshoot and resolve customer issues, escalating complex problems as needed.Guide customers through website navigation and assist with online transactions.Maintain a high level of customer satisfaction.Collaborate with other team members to ensure consistent service delivery.Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate.Key requirements:Proven experience in a customer service role, particularly in a live chat or online support environment, will be a definite advantage.Excellent written communication skills in English with impeccable grammar, strong typing skills with speed and accuracy.Possess sound computer literacy.Strong problem-solving skills and attention to detail.Empathetic and patient demeanor with a customer-centric approach.Ability to work independently and as part of a team.The role requires the ability to work for Gulf work schedule.School leavers are welcome to apply.The candidate should be available to work 24/7 on roster basis. An attractive remuneration package is on offer for the selected candidate along with career growth, international level trainings and other fringe benefits.