Contact Center Operations Manager

We’re hiring: Centre Operations ManagerLocation: Hybrid (City HQ & Rescue Operations Centre)We’re looking for an experienced Contact Centre Operations Manager to lead our 24/7 rescue services team. This role is ideal for someone who thrives in a fast-paced environment, brings strong people leadership, and knows how to deliver exceptional service performance.What you’ll do:Lead and support a high-performing team delivering roadside rescue servicesDrive operational KPIs and ensure delivery against service SLAsManage change initiatives, including digital and automation projectsCollaborate across departments and with external service partnersSupport a culture focused on customer satisfaction and service qualityWhat you bring:Proven experience managing contact centre teams (24/7 ops experience a plus)Strong leadership and coaching skillsData-driven approach to performance and resource managementCommercial awareness and project/change management skillsAPA/CIP qualification or willingness to achieve itWhy join Impactful leadership role in a growing businessWork model with flexibilityOpportunity to lead digital transformation in a key operational areaIf you're passionate about service, operational excellence, and team leadership—let’s talk. Apply now or connect directly to learn more.