Contact Center Supervisor

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.SUPERVISOR CONTACT CENTER - TEGALJob Descriptions:Supervise, evaluate, and analyze the quality of call center operations.Maintain ongoing coaching and training sessions with Team Leaders to ensure continuous improvement.Propose and report new action plans or improvement initiatives to enhance service quality.Oversee overall operational performance, ensuring targets and SLAs are met.Support training for both new and existing agents, ensuring readiness and compliance.Provide comprehensive reports to clients on a weekly, monthly, quarterly, and yearly basis.Requirements:Min. Diploma in any related fields.Has experience as a Supervisor in Customer Service/Contact Center.Excellent communication skills, both verbal and written; English proficiency is an advantage.Ability to work under pressure and manage multiple priorities.Strong leadership and team management skills, including coaching, problem-solving, and decision-making.Willing to work immediately.Willing to be placed in Tegal, Central Java.Kindly submit your application through: https://bit.ly/HiringJKT-TranscosmosWith our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:Fulfilling CareerProfessional GrowthWork-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)Growing Culture