Contact Centre & Reservations Team Leader

RealNZ is seeking a proactive and supportive Contact Centre & Reservations Team Leader to elevate our Contact Centre & Wholesale Reservations teams. You'll work alongside the Contact Centre & Reservations Coordinator, ensuring our team is well-trained, supported, and equipped to provide outstanding service to our guests and trade partners. This role combines operational support, guest communication, and team supervision to drive high performance and seamless service.As the Team Leader, you'll assist with training and overseeing daily operations within the Contact Centre, managing guest inquiries and ensuring smooth service across phone, chat, and email. You'll also step in as the primary support on weekends or when the Coordinator is unavailable, making real-time decisions to keep things running smoothly. With a focus on efficiency, you'll help organize resources, handle scheduling, and assist with payroll approvals to meet department goals.Additionally, you'll support the sales side of operations, helping the team meet targets by developing product knowledge and sharing effective selling techniques. With your technical knowledge, you'll also provide team guidance on using reservation systems and other software.Who are we looking for?Experience with reservations/sales software (e.g., FareHarbor) and strong communication skills.Sales experience, leadership skills, and technical savvy.What do you get out of this?Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling jet boating, rafting, the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!Medical insurance cover will be included.Real People, Real Places, Real Experiences. Welcome To RealNZ.When's the best time to join the Real whānau? Now's good.We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.How To ApplyClick Apply now to be taken to our careers pagePlease note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications. Job DetailsCompany RealNZ Reference # 41131 Posted on 23 Oct 2025 Closes on 13 Nov 2025 17:00 Location(s) Queenstown Expertise Sales, Contact Centre, Customer Service, Reservations, Reservations/Visitor Centres Job level(s) Experienced Work type(s) Permanent - Full Time More details (document) PD_Contact Centre Reservations Team Leader.pdfApplyPrintEmail this job to a friendApply with Seek« Back