Content Moderator

💸 Up to 21,000 USD salary on a full time, contractor contract🌎 Fully remote working!✨ Working with globally recognisable brands in US Entertainment💻 Working with the latest hardware, tech stack and tools🏋️ Access to benefits (country dependant 🌎)Who We Are At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients.Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we’re right at the cutting edge of creativity, technology, and automation.Embracing Future-Facing Technology Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, we’re committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when they’re open and ready for them. By tapping into our creativity, expertise, and collaboration, we aim to embrace its potential together. Our vision relies on people who are curious about this technology and excited to take on this challenge!What You’ll Make Happen Working in a dual capacity across Content Moderation and Customer Care, covering all the below responsibilitiesReviewing fan activity on official US TV network social accounts, including Facebook, Instagram, Twitter, TikTok and moreRecommending any actions needed on user’s comments and messages, in accordance with our client’s moderation guidelinesFully immersing yourself in all aspects of each TV show, e.g. show announcements, social accounts, fan cultureAnalysing fan sentiment for client reportsModerating fan-written movie reviews on a high-traffic appResponding to queries and providing technical support to users of both a high-traffic app and a subscription-based service in a timely mannerMonitoring and replying to app store reviews for high-traffic appsReviewing entries to various sweepstake competitionsAppropriately communicating any issues or queries with the client social media strategyYour Expertise High level of attention to detailExperience using various social media platformsExcellent understanding of grammar, punctuation and written English in generalResilience when faced with negativity onlineExperience with content management systemsStrong work-ethic and self-motivationAbility to work well within a team and balance a shared task loadA friendly and enthusiastic demeanourA love of TV showsWhat It’s Like to Work Here Cutting-Edge Tools & Tech Work with the latest hardware and software—Windows or Mac—so you're always set up to succeed.Ideas Welcome, Always We don’t just say we’re open to ideas—we act on them. Your insights can shape how we work across the company.Fast, Agile, Adaptive We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm.Incredible Team, Global Reach Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticity—just be yourself.Remote-First & Flexible Fully remote within Mexico. We are looking for people who can work 5am - 1:30pm PST, Wednesday – Sunday.BENEFITS IMMEDIATE BENEFITS 33 days’ holidayHigh end laptop - macOS or Windows!Top of the range monitors, headphones, keyboard, mouse and gel restsPaid training to further your skillsAFTER 3 MONTHS Up to £700 (or currency equivalent) to spend on a chair, desk or any other necessary workspace equipment to kit out your home office.£750 (or currency equivalent) budget every two years to choose your own mobile phone + monthly mobile contract paid forEnrolment in workplace pension scheme with matched employer contributionsAFTER 1 YEAR Performance driven annual bonus of up to 100% of monthly salaryRECRUITMENT PROCESS First, you will receive questions to self-record a video response.We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Bekah, our Senior Moderation Strategy Manager, and Alyssa, our Junior Moderation Strategy Manager, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions.And that’s it!Not sure if you tick every box? Apply anyway—we care more about your potential and mindset than a perfect match.