Contract Analyst

Customer Service Contract AnalystWe seek an experienced and detail-oriented Customer Service Contract Specialist/Analyst to join our Customer Service Department. This role serves as a liaison between the Customer Service, Sales, and Legal departments, ensuring seamless execution and management of customer contracts throughout their lifecycle. The successful candidate will coordinate contract-related activities from order intake to delivery, ensuring compliance, operational alignment, and customer satisfaction. This role is crucial in ensuring efficient order processing, timely service/product delivery, and maintaining strong customer relationships.This position reports locally to the Customer Service Manager and functionally to the Americas Legal & Compliance Counsel. The role requires 50% travel availability, including possible international travel. While based in West Memphis, Arkansas, remote work is available for candidates who can reliably manage travel commitments.Principal Duties and ResponsibilitiesContract Lifecycle ManagementLead end-to-end contract activities including review, redlining, negotiation (in collaboration with Legal), quoting via Salesforce, order processing in SAP, and invoicing.Coordinate deliverables across departments to ensure timely execution and support collection efforts.Execution Oversight & Risk MitigationMonitor contract and project execution timelines; proactively identify and mitigate risks strategies.Ensure quality and completeness of contract/order documentation.Documentation & ComplianceMaintain organized records of all contracts, amendments, redlines, and execution logs.Ensure contracts comply with internal policies, approval thresholds, and escalation protocols.Support internal and external audits and provide reporting on contract activities.Contract Analysis & Legal EscalationConduct initial contract reviews based on defined guidelines; escalate non-standard provisions and high-risk terms to Legal Counsel.Prepare redline versions with explanatory notes for internal and customer discussions.Identify and flag unusual terms or deviations from standard language.Exercise sound judgment to determine when to resolve issues independently versus escalate to Legal.Customer EngagementServe as the primary point of contact for customers throughout the contract and project lifecycle.Respond promptly to customer inquiries regarding contract terms and obligations.Provide regular updates and clarifications to customers and internal stakeholders.Cross-Functional CollaborationCollaborate with Legal, Sales, Supply Chain, Production, Finance, and Product Management to meet customer specifications and resolve contract-related issues.Coordinate cross-team discussions to ensure alignment on customer contract matters.Project CoordinationAnalyze technical and commercial documentation to support successful project execution.Develop and maintain project schedules with clearly defined milestones and deliverables.You'll carry out all duties and responsibilities in accordance with our values of integrity and ethics, and the standards outlined in our Code of Conduct and Compliance Management System.QualificationsBachelor's degree in Business Administration, Legal Studies, or related field2–4 years of experience in customer service, contract lifecycle management, commercial contract execution, or project managementProficiency with SAP and Salesforce for contract management and order processingAvailability for 4 weeks of initial onsite training50% travel requirement (might include international travel)Ability to work independently and manage multiple priorities in a fast-paced environmentSkills & CompetenciesExceptional Communication & Negotiation: Clear, persuasive communicator with strong interpersonal skills to engage internal teams and external clients effectively.ERP & Contract Systems Proficiency: Hands-on experience with SAP and Salesforce for contract management, quoting, and order processing.Independent & Collaborative Work Ethic: Self-starter with the ability to work autonomously while thriving in cross-functional team environments.Contractual & Commercial Acumen: Solid understanding of contract structures, commercial terms, and how they translate into operational and financial impact.Risk Identification & Legal Awareness: Ability to identify deviations from standard contract language, assess legal risks, and escalate to Legal Counsel when appropriate.Operational Insight: Skilled at translating contractual obligations into actionable deliverables and measurable business outcomes.Post-Signature Management: Proven track record in monitoring contract compliance, tracking milestones, and ensuring timely fulfillment of obligations.Judgment & Escalation: Sound decision-making to determine when to resolve issues independently versus escalate complex matters to the appropriate party.Cross-Departmental Collaboration: Effective in collaborating with Legal, Sales, Supply Chain, Finance, and other departments to resolve contract-related challenges.Customer-Centric Approach: Balances customer service excellence with adherence to legal and compliance standards.Data Analysis & Reporting: Capable of collecting, analyzing, interpreting, and communicating project data to support informed decision-making.Organizational Excellence: Highly organized with strong time management skills, meticulous attention to detail, and ability to prioritize effectively.What We OfferCompetitive salary and benefits package.A collaborative and inclusive work environment.Opportunities for professional growth within a global organization.Why Join Us:As a Customer Service Contract Analyst, you'll play a critical role in supporting our strategic growth by managing high-impact customer contracts and ensuring seamless execution across departments. You'll work closely with major clients, Legal, Sales, and Operations teams, giving you visibility across the organization. This role offers a unique opportunity to apply your contract expertise in a fast-paced, global environment where your contributions directly shape customer satisfaction, operational efficiency, and long-term business success.You’ll also benefit from:Professional development opportunities within a global organization committed to excellence.Cross-functional collaboration with diverse teams across Legal, Finance, Supply Chain, and Production.Exposure to international compliance standards, including anti-bribery, anti-corruption, and data privacy programs.A dynamic and supportive work culture that values integrity, innovation, and customer focus.