Coordinator, Key Account Management Daejeon – KR

OverviewTHE ROLE:The key account manager is responsible for providing one-on-one support, developing and maintaining long-term relationships with Distributors and ensuring their satisfaction and loyalty. The Key Account Management supports to oversee and expand the business by working with the most critical and strategic Distributor Organizations. They act as a reliable partner and advisor to Distributors, listening to their needs, challenges, and goals. They support in developing action plans by providing data, reviewing metrics, and providing insights that add value. They also mobilize and align internal resources and capabilities to help Distributors achieve their goals by delivering solutions and identifying new opportunities for growth and revenue.HOW YOU WOULD CONTRIBUTE:Key Account ManagementIdentifies and works one-on-one with key accounts based on their strategic value for the organization, in alignment with the company’s vision to create value and drive results.Understands the Herbalife business model, marketing plan, daily methods of operation, value proposition, opportunities, and challenges as they relate to achieving company goals.Builds and maintains strong, long-lasting, trust-based relationships with Distributors, understanding their needs, motivations, and aspirations. Monitors the performance, satisfaction, and retention of key accounts. Analyzes data and metrics such as sales, recruitment, customer acquisition, customer retention and Supervisor qualifications for key accounts.Provides regular feedback, reports, and insights and communicates with Distributors regularly, providing coaching, support, encouragement, and motivation. Discusses key performance indicators (KPIs) with Distributors to ensure they are setting realistic and achievable targets and goals. Provides support for those aspiring to become Supervisors or higher teams, supporting them with data to succeed in their qualification. Develops custom action plans to support growth outlining business objectives, strategies, and specific actions for each key account to achieve goals. Leverages internal tools and training to acquire and analyze data, input Distributor information and insights and manage the account successfully to drive sales growth.Completes effective onboarding and attends KAM training and workshops to continuously improve skills and effectiveness, joins and actively participates in global KAM community.Reports on and documents all Distributor interactions through provided CRM platformsUpholds Herbalife's Privacy Principles, Standards and guidelines when sharing data and business opportunity information.Identifies opportunities, needs, challenges and issues that prevent Distributors from achieving their goals. Escalates issues to the appropriate parties if needed. Acts as main point of contact and advocate within the organization. Supervise the regular Region operationSupport and conduct various corporate trainings and events at region.Identify cities level based on City by City concept. – Share key opportunities with local leaders, follow up promotion adoption, measure trainings effectiveness.Proceed with the CBC activities with allocated budget through discussion among Region S&Ps and PTs for daily consumption, customers and recruitment of Distributors.Practice and maintain a high level of communication with all Distributors. Be clear in exchanging messages and construct a report accurately after reflecting on our system.Training center managementCoordinate and maintain the system of TC and update materials at the TC such as recognition wall, announcement flyers and hanging banners. OthersAll urgent matters related region leadership construct report in immediate basis. Ability to meet deadlines monthly and work under pressure. Identifies and handles productivity problems immediately. Effectively communicates requirements to staff. Forward monthly major events/promotion report to upper management’s monthly basis.Maintain positive image /professionalism during events & office and provide best service to Distributors.Understands the needs of internal and external customers and makes special effort to be responsive in meeting their needs and in building customer satisfaction.Promotes teamwork and exhibits positive attitudes during times of change. Takes on new tasks with enthusiasm and energy.Always maintain a positive relationship with co-employees and management.Be innovative and a motivator within the workforce.Clearly understands departmental policies, procedures, and practices. Clearly understands the role as Coordinator and has the knowledge to make good decisions quickly and timely basis on facts and dataHave a full understanding on the marketing strategy of Herbalife.WHAT’S SPECIAL ABOUT THE TEAM:The Sales organization works closely with Distributors to provide business insights and actionable plans to help grow and sustain their business. We work collaboratively with multiple teams in a friendly high energy and respectful work environment. We value teamwork, open communication, and collaboration.QualificationsSKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:Less than 2 years proven experience in sales field.Experience in coordinating complex and strategic accounts, with multiple stakeholders and decision-makers.Strong analytical and problem-solving skills and experience in delivering account plans, including setting objectives, identifying opportunities, and monitoring progress and performance metrics.Experience in building and maintaining long-term relationships with key account clients, based on trust, respect, and mutual benefit.Experience in collaborating and communicating effectively with internal and external partners, and teams, to deliver value in alignment with company goals and policies.Strategic thinker with excellent communication, negotiation, and presentation skills.Proficient in Microsoft Office, CRM software, and other sales tools.Willingness to travel 30% of the time required.EducationBachelor's degree in business administration, business management, marketing, or related field.May consider candidate with additional 4 years of relevant work experience in lieu of degree.Terms of Use Privacy Policy